Terms of Sale

10% Welcome Promotion

This offer is made by lululemon athletica UK ltd. of Garden House 57-59 Long Acre, Covent Garden, London W2CE 9JL; for inquiries contact gec@lululemon.co.uk. In order to take advantage of this offer and to use the promo code in this email for a 10% discount (“Offer”), you must visit one of the following lululemon webpages; https://www.lululemon.co.uk/en-gb/home, https://www.lululemon.de/de-de/home, https://www.lululemon.fr/fr-fr/home or https://www.eu.lululemon.com/en-lu/home.

The Offer code must be applied on the ‘My Bag’ page in order to redeem the Offer. The Offer is only valid on full-priced lululemon products available online only at one of the following lululemon webpages; https://www.lululemon.co.uk/en-gb/home, https://www.lululemon.de/de-de/home, https://www.lululemon.fr/fr-fr/home or https://www.eu.lululemon.com/en-lu/home.

The Offer is valid on only one (1) transaction per customer up to a maximum purchase value of £1,000 for UK residents, and €1000 for European residents (including applicable value added tax) , and before application of the Offer. Use of the Offer in conjunction with applicable purchases is subject to our Returns and Privacy policies and Terms of Sale, which are available online at Returns Policy, Terms of Sale and Privacy Policy

The Offer does not apply to the purchase of already marked-down (pre-discounted) products or lululemon products sold through third parties. The Offer is for the intended recipient only and the recipient may not forward the Offer to any other party. The Offer is non-transferable and cannot be combined with any other promotion, offers or discounts offered by lululemon. The Offer is not applicable on prior purchases and is not valid on returns or exchanges. Products purchased using the Offer are not for commercial re-sale. The Offer is available for a limited time from the date of issue, a date not preceding September 14, 2021, online at 12:01am (in your local time zone) until a date to be determined by lululemon. lululemon reserves the right to cancel or change this Offer at any time.

Fair Processing Notice

This fair processing notice (“Notice”) explains how we process your personal data when you participate in the 10% Off Welcome Promotion (“Promotion”). lululemon athletica UK Ltd, located at Garden House, 57-59 Long Acre, London, WC2E 9JL (“lululemon”, “we” or “us”) are the data controller for the personal data we process about you in connection with the Promotion. 


Please read this Notice before entering the Promotion to make sure you understand how we process your personal data in connection with the Promotion. For more information about our privacy practices, please refer to our privacy policy available in our stores or on our website at https://www.lululemon.co.uk/en-gb/legal/privacy.html for UK residents or https://www.eu.lululemon.com/en-lu/content/privacy.html for EU resident (“Privacy Policy”). Please also refer to the Promotion Terms and Conditions at https://www.lululemon.co.uk/en-gb/terms-of-sale/termsofsale.html.


We need to collect personal data, such as your name and e-mail address, in order to process your Promotion. The legal basis for this processing is the performance of the agreement between you and lululemon related to the Promotion. We will also collect personal data, such as your name and e-mail address, when you sign up to receive our email newsletter, in order to offer you opportunities to purchase products or services that we believe may be of interest to you, by supplementing the information we collect about you with information from third parties (the legal basis for this processing is consent). We may also wish to further use your personal data in promotional or marketing materials. In this case, we will ask for your specific consent. We retain personal data only for as long as necessary to achieve the purpose for which such personal data was collected, unless a different retention period is required under applicable law.


We may disclose your personal data to our holding company, subsidiaries and affiliates, including lululemon athletica inc., lululemon usa inc. and lululemon athletica canada inc., for the purposes described above. Since our holding company, subsidiaries and affiliates are located around the world, please note that these disclosures involve cross-border transfers of your personal data. We may also disclose your personal data with applicable regulators or other authorities when we believe doing so is reasonably necessary to comply with applicable law or legal process (including requests from authorities), to respond to claims (including inquiries by you in connection with your purchases from lululemon), or to protect the rights, property or personal safety of lululemon, our users, employees or the public. For more information about the disclosure of your personal data, please refer to our Privacy Policy.


Please note that our websites and communications may contain links to third-party websites that are not controlled or operated by lululemon. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that lululemon does not accept any responsibility or liability for these policies. Please review these policies before you disclose any personal data when visiting such third-party websites.


Subject to certain limitations and exceptions, you have various legal rights regarding our processing of your personal data, which are set out in our Privacy Policy. These include the rights to revoke your consent and to object to processing (for example, you have the right to revoke your consent to receive the newsletter at any time by clicking on the “unsubscribe” link at the bottom of our newsletter emails).


Any questions or enquiries relating to our privacy practices or procedures should be directed here.




Sweat Collective Terms and Conditions

Sweat Collective Terms and Conditions


If you live in any of the following countries or regions, additional terms may apply to you and are viewable at the bottom of these Terms of Use. We display the country/region within the Terms when applicable. These additional terms override the Terms below to the extent of any inconsistency.


lululemon athletica canada inc., lululemon athletica inc, and their respective affiliates, subsidiaries, purchasers of the business and assignees, and their respective representatives, directors, officers, agents, employees and volunteer staff (“lululemon” or “the Released Party”) will grant eligible persons an opportunity to participate in its community of the world’s sweatiest leaders which includes special benefits to members, including access to product information, a product Discount (as set out and defined herein) and other benefits (the “Sweat Collective Program”). Members must be active leaders in sweat in their communities. Your membership in the Sweat Collective Program is CONDITIONED ON YOUR ACCEPTANCE OF THE TERMS, CONDITIONS AND NOTICES CONTAINED HEREIN (THE "TERMS OF USE") (TOGETHER WITH OUR PRIVACY POLICY, TERMS OF SALE AND ANY OTHER DOCUMENTS REFERRED TO HEREIN).


PLEASE READ THESE TERMS OF USE AND THE APPLICABLE REGION-SPECIFIC LULULEMON'PRIVACY POLICY CAREFULLY. Our Privacy Policy, which is incorporated into these Terms of Use by this reference, further describes the collection and use of your personal information. Except for the personal information you share directly with SheerID (see Eligibility section), and notwithstanding anything else to the contrary contained in these Terms of Use, lululemon’s use of any personally identifiable information (name, email address, etc.) you provide shall be governed by the applicable region-specific Privacy Policy. For further information regarding lululemon’s protection of your personal information, please refer to the applicable PRIVACY POLICY viewable at the bottom of these Terms of Use. For further information regarding SheerID’s use and protection of your personal information, please refer to SheerID’s Privacy Policy. These Terms of Use do not alter in any way the terms or conditions of any other agreement you may have with lululemon or its affiliates for other products or services.


YOU HEREBY AND SHALL AGREE, for good and valuable consideration including participation in the Sweat Collective Program, as follows:


Eligibility



Eligibility to the membership will be determined upon verification of a proof of your credentials through ID verification (see Sweat Collective page for details). Online ID verification is provided by a third-party verification service that works on our behalf to verify an individual’s affiliations (SheerID), (ID verification may be instantaneous or may take up to 1 days, in which case the discount can then be used online or in store upon confirmation of your identity by SheerID. If not instantly verified, SheerID will compare the

information provided in the uploaded document(s) against the information entered in the verification form. Please pay attention to how you enter your information on the form so that it will match what is seen on the document(s). For example, enter your first and last name on the form as it appears on your official document(s). Your verified status is viewable in My Account. Your Discount will be automatically applied when you are logged into your account. You may need to go through the verification process again to renew your status in the future.


Employees of lululemon are not eligible for membership. Members of the Sweat Collective are responsible for ensuring their participation doesn’t violate any rules or regulations that they are subject to, including from their sponsorships or sport organizing bodies.


lululemon may determine eligibility at its sole discretion, make exceptions, and/or refuse membership in the Sweat Collective Program to any person. lululemon reserves the right to change, suspend, terminate or revoke its Sweat Collective Program, your membership therein, and/or the Discount at any time, for any reason without prior notice, including for any suspected violation of these Terms of Use or fraudulent use of membership in the Sweat Collective Program.


Membership in the Sweat Collective Program is restricted only to individuals who can form legally binding contracts under applicable laws, who are 18 years of age or older, and who are not barred from doing so under applicable laws.



Sweat Collective Discount Policy


· Approved Sweat Collective Program members receive a 25% discount on product purchases from lululemon stores or lululemon e-commerce only, excluding any packaging, shipping & handling charges, applicable taxes, prior purchases (the “Discount”).


· Discount is for guests who have been verified by SheerID for the Sweat Collective Program, and/or approved by lululemon, in our sole discretion. Discount can only be used in the country that you were verified in. Discount cannot be used to purchase products for any other people including friends, students or family. You may not allow others to use Discount, nor purchase products using Discount for any other person, including as gifts.


· You may not resell any product purchased with Discount. lululemon reserves the right to suspend or cancel membership in the Sweat Collective Program, deny the Discount, or refuse orders to any person suspected of reselling or orders which have characteristics of reselling.


· Unless otherwise stated, Discount cannot be combined with any other offers, programs, promotional codes, discounts, or coupons. Discount does not apply to the lululemon Like New website, co-branded product or lululemon product sold through third parties. Discount does not apply to product purchased by phone. Discount may not be used to purchase gift cards or e-gift cards. Additional exclusions may apply.


· lululemon reserves the right to modify, suspend, revoke or terminate the Sweat Collective Program and/or the Discount at any time, for any reason, without notice, which can include refusal of Discount at the time of purchase.


· lululemon may exempt certain products or categories of products from eligibility for Discount, at its sole discretion and without notice.


· lululemon may restrict transactions and spending limits, at its sole discretion and without notice. Violation of these Terms of Use or other policies related to the Program and Discount may lead to immediate revocation of Discount in the Program.


· Violation of these Terms of Use or other policies related to the Sweat Collective Program and Discount may lead to immediate revocation of Discount and membership in the Sweat Collective Program.


· Except as noted herein, lululemon’s standard terms of sale and return policies apply to all purchases.



Product Testing



You may be invited to participate in product testing activities (“Product Testing Activities”) and other activities related to the Sweat Collective Program, including use of lululemon products in various athletic activities and evaluation of certain products (the “Test Products”). You may be exposed to information that is confidential and proprietary to lululemon or licensors. This information may include, without limitation, non-public information, technology, product design, know-how, research, analysis, testing materials, intellectual property, trade secrets or other confidential information and proprietary information of lululemon or its licensors (the “Confidential Information”).


With respect to any Confidential Information, you agree as follows


1. You will not disclose to any third party, directly or indirectly, the Confidential Information or copy, reproduce or make or permit any unauthorized use of the Confidential Information.


2. You will not modify, alter, deface or remove any of lululemon’s logos, marks or proprietary rights notices on the Test Products or engage in any activities in respect of the Test Products that may reflect unfavourably upon lululemon.


3. You will not directly or indirectly copy, distribute, sell, modify, transfer, reverse engineer, disassemble or create derivative works from the Test Products.



Product Testing Release, Waiver and Indemnity


You acknowledge and agree that you are fully aware that participation in the Product Testing Activities may involve risks, including in some circumstances risk of physical injury, serious physical injury or death and you accept all the risks of participating, even if the risks are created by the carelessness, negligence or gross negligence of a Released Party.


“Claims” includes but is not limited to any and all liabilities, claims, demands, legal actions, rights of actions for damages, personal injury or death in connection with participation in the Product Testing Activities and Sweat Collective Program.


You hereby, for yourself and for your heirs, next of kin, executors, administrators and assigns, fully release, waive and forever discharge any and all rights or Claims you may have, now or in the future, against any Released Party, even if the Claims are based on the carelessness, negligence or gross negligence of a Released Party or anyone else. Without limiting the foregoing, you further release any recourses which you may now or hereafter have resulting from any decision of any Released Party.


You agree not to sue any Released Party for Claims, even if the Claims arise from the carelessness, negligence or gross negligence of any Released Party or anyone else. You agree to indemnify (reimburse for any loss) and hold harmless each Released Party from any loss or liability (including any reasonable legal fees they may incur) defending any Claim made by you or anyone making a Claim on your behalf, even if the Claim is alleged to or did result from the carelessness or negligence of any Released Party or anyone else.


You are aware that it is advisable to consult and follow the advice of a physician prior to participating in the Product Testing Activities.


You grant permission to the Released Party and any transferee or licensee or any of them, to use your name, the name of your studio or fitness brand, nickname, image, likeness, and size information and utilize any photographs, motion pictures, videotapes, recordings and other references or records which may depict, record or refer to you for any purpose that are either collected taken of you by the Released Party through the Product Testing, or submitted by you to the Released Party (“Images and Identifying Information”), including commercial use by the Released Party. This permission is for use anywhere in the world and on the Internet and for an unlimited period of time. You understand and agree that you will not be compensated or receive additional consideration for consenting to the use of the Images and Identifying Information and that you will not be given a chance to receive, inspect or approve the promotional or marketing material, messages and/or content that may use the Images and Identifying Information. You hereby release the Released Party including, without limitation, all persons who took or otherwise created, recorded or modified the Images and Identifying Information, from any and all claims, actions, damages, interest, costs, expense and compensation of whatsoever kind and howsoever arising, whether known or unknown, and which you now have or at any time hereafter can, shall or may have in connection with, or in any way resulting or arising from, the Images and Identifying Information and the creation, use or disposition of them.



Trademark



All trademarks, service marks, trade names, logos and trade dress of lululemon whether registered or unregistered (collectively the "Marks") are proprietary to lululemon. You may not display or reproduce the Marks other than with the prior written consent of lululemon, and you may not remove or otherwise modify any trademark notices from any Content. The Marks are protected by trademark, trade dress, copyright, and various other intellectual property rights and unfair competition laws. Membership in the Sweat Collective Program does not entitle members to use the Marks in commerce, without the express written consent of lululemon.



Email Communications


As part of the program, you agree to receive electronic communications from lululemon either in the form of email sent to you at the email address listed on your account, phone numbers or other electronic means provided by you. You acknowledge and agree that any electronic communication shall satisfy any legal requirement that such communication be in writing. While you may unsubscribe from product notification or promotional emails, you will continue to receive information relevant to your membership in the Sweat Collective Program and/or any purchases you make.

Submissions


In connection with the Sweat Collective Program, lululemon may request and you may provide content and information including profiles, goals, opinions, messages, comments, photos, videos, product or services feedback or ideas and any other content or material that you submit ("Submission(s)"). You agree that you, and not lululemon, have full responsibility for each such Submission you make, including its legality, reliability, appropriateness, and trademark, copyright and other intellectual property ownership. Before making a Submission, you must ensure that you either own all intellectual property rights or are otherwise in a position to grant a License (as defined below) to lululemon.


Unless otherwise explicitly stated herein or in the lululemon Privacy Policy, you agree that any Submission provided by you is provided on a non-proprietary and non-confidential basis. You agree that lululemon is free to use a Submission for any purpose including improving its products and providing you with the associated products and services, and you grant lululemon a sub-licensable, transferable, perpetual, nonexclusive, irrevocable, worldwide, royalty-free license ("License") to (in any media, whether now known or not currently known or invented) link to, utilize, use, publicly perform, publicly display, reproduce, distribute, edit, adapt, modify and prepare derivative works of the Submission.


In addition, to the extent any Submission contains your or any other person’s name, likeness, voice or biographical information ("Personal Rights"), you must comply with any applicable legislative requirements and hereby grant and will cause such other person to grant to lululemon a License to (in any media, whether now known or not currently known or invented) exploit or use such Personal Rights for any advertising or marketing of lululemon and services (in any media, whether now known or not currently known or invented). SUBJECT TO THE LICENSES GRANTED IN THESE TERMS OF USE, YOU RETAIN OWNERSHIP OF ANY COPYRIGHTS OR OTHER INTELLECTUAL PROPERTY RIGHTS IN YOUR SUBMISSIONS.


You represent and warrant that: (i) you own all Submissions submitted by you or otherwise have the right to grant the Licenses to lululemon set forth in this section, and (ii) your Submission is accurate and not misleading and (iii) your Submissions do not violate the privacy rights, publicity rights, trademark rights, copyrights, contract rights or any other rights of any person or entity or violate any applicable law, rule, regulation or order.



Indemnification


You agree to defend, indemnify and hold harmless lululemon, its affiliates and their respective directors, officers, employees and agents against any losses, liabilities, claims, expenses (including attorney’s fees) as a result of (i) your Submission; (ii) your breach or alleged breach of these Terms of Use; (iii) your violation of any third-party right, including without limitation, any intellectual property right, publicity, confidentiality, property or privacy right; (iv) your violation of any laws, rules, regulations, codes, statutes, ordinances or orders of any governmental and quasi-governmental authorities, including, without limitation, all regulatory, administrative and legislative authorities; or (v) any misrepresentation made by you. This means that you will be responsible for any loss of damage we suffer as a result of your breach of these Terms of Use.



Governing Law


All litigation, court proceedings, arbitration proceedings, mediation proceedings, lawsuits, court hearings and other hearings or actions initiated in connection with these Terms of Use, the Sweat Collective Program, or Discount must and will be venued exclusively in Vancouver, BC, Canada. These Terms of Use and the relationship between you and lululemon will be governed by the laws of the Province of British Columbia, Canada, and the federal laws of Canada applicable therein, without giving effect to principles of conflict of laws of any jurisdiction. The International Sale of Goods Act of British Columbia and the United Nations Convention on Contracts for the International Sale of Goods will not apply in any way to these Terms of Use or to the transactions contemplated by these Terms of Use.



Miscellaneous


If any provision of these Terms of Use is held to be invalid, illegal or unenforceable in any respect under any applicable law or rule in any jurisdiction, such invalidity, illegality or unenforceability will not affect the effectiveness or validity of any provision in any other jurisdiction, and these Terms of Use will be reformed, construed and enforced in such jurisdiction as if such provision had never been contained herein. Any headings or titles herein are for convenience only.



Language


The official language of these Terms of Use exclusively shall be, and all communications and agreements between lululemon and you and any proceedings in connection with these Terms of Use exclusively shall be made in, the English language. lululemon and you waive any rights we may have under any other law to have these Terms of Use written in another language, and any translation of this Terms of Use will be for convenience only.



No Partnership


You agree that no joint venture, partnership, employment, or agency relationship exists between you and lululemon as a result of these Terms of Use, our Privacy Policy or the Sweat Collective Program. lululemon's performance of these Terms of Use is subject to existing laws and legal process, and nothing contained in these Terms of Use or our Privacy Policy is in derogation of lululemon's right to comply with law enforcement requests or requirements relating to the Sweat Collective Program or information provided to or gathered by lululemon with respect to such participation.



Entire Agreement


These Terms of Use and our Privacy Policy constitute the entire agreement between you and lululemon with respect to the Sweat Collective Program, and they supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and lululemon with respect to the Sweat Collective Program.



Limitation of Liability


By agreeing to participate in the Sweat Collective Program, you agree to release the Released Party and their respective, directors, officers, employees and agents from all liability with respect to the Sweat Collective Program. By participating in the Sweat Collective Program, members hereby release the Released Party from and against any and all claims, damages, losses, liabilities, and other expenses (including, without limitation, attorney’s fees) relating to participation in the Sweat Collective Program.



COUNTRY/REGION SPECIFIC TERMS


If you live in the following countries or regions these additional terms apply and override any inconsistent terms in the Terms of Use.



CALIFORNIA


Financial Incentives


When you create a lululemon account to sign-up for the Program and provide us with your personal information such as your name and email address, you opt-in to a financial incentive (as permitted by the California Consumer Privacy Act). You have the ability to withdraw from a financial incentive at any time by submitting a request to delete your account through our Privacy Portal or contacting us at privacyofficer@lululemon.com. The value of your personal information is reasonably related to the value of the offer or discount presented to you.



UNITED KINGDOM


The subsection titled “Governing Law” is hereby deleted and replaced with the following:


All litigation, court proceedings, arbitration proceedings, mediation proceedings, lawsuits, court hearings and other hearings or actions initiated in connection with these Terms of Use, the Sweat Collective Program, or Discount must and will be venued exclusively in London, England. These Terms of Use and the relationship between you and lululemon will be governed by the laws of England, without giving effect to principles of conflict of laws of any jurisdiction. The United Nations Convention on Contracts for the International Sale of Goods will not apply in any way to these Terms of Use or to the transactions contemplated by these Terms of Use.



CANADA


The subsection titled “Electronic Communications” should include the following language:


You acknowledge and agree that this Terms of Use shall be deemed a written contract in satisfaction of Canada’s Anti-Spam Legislation (S.C. 2010, c. 23), and other applicable laws.



PRIVACY POLICIES


Canada EN: https://info.lululemon.com/legal/privacy-policy


FR: https://fr.lululemon.com/legal/privacy-policy


United States: https://info.lululemon.com/legal/privacy-policy


United Kingdom/European Union: https://www.lululemon.co.uk/en-gb/legal/privacy.html

Terms of Sale

These terms and conditions of sale ("Terms of Sale ") together with the documents expressly referred to on it (including our privacy policy, Cookie Policy, and Terms of Use) tells you information about lululemon and the legal terms and conditions on which lululemon sell any of the products ("Products") listed on our ("Website") to you.


These Terms will apply to any contract between us for the sale of Products to you ("Contract"). Please read these Terms carefully and make sure that you understand them, before ordering any Products. Please note that before placing an order you will be asked to agree to these Terms of Sale.


We encourage you to download and store these Terms of Sale if you purchase products from us. These Terms of Sale, and any Contract between us, are only in the English language.


WWW.LULULEMON.CO.UK is a site operated by lululemon athletica UK Ltd ("lululemon", "we", "us", "our"). lululemon is registered in England and Wales under company number 07655911 and have our registered office at 3rd Floor, White Rose house, 28A York Place, Leeds, West Yorkshire, LS1 2EZ. Our main trading address is 6 Burnsall Street

Parts 1st & 2nd Floor Rear, London, SW3 3ST, United Kingdom. Our VAT number is 117 2074 43.


To contact lululemon, please see our Contact us page.



AVAILABILITY

All Products shown on the Website are subject to availability. We will inform you by e-mail as soon as possible if the Product you have ordered is not available and we will not process your order if made. lululemon Products displayed on the Website are generally available in most cases in select company-owned stores while supplies last. In some cases, merchandise displayed on the Website may not be available in stores and lululemon makes no representations or warranties that any of the products or services displayed on the Website will be available at any time or location.


COLOURS AND PACKAGING

The images of the Products on the Website are for illustrative purposes only. We have made every effort to display as accurately as possible the colours of our Products that appear on the Website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will be accurate. Your Products may vary slightly from those images. The packaging of the Products may vary from that shown on images on our site.


USE OF THE WEBSITE

Your use of the Website is governed by our Terms of Use. Please take the time to read these, as they include important terms which apply to you.


HOW WE USE YOUR PERSONAL INFORMATION

We only use your personal information in accordance our privacy policy and Cookie Policy. For details, please see our privacy policy and Cookie Policy. Please take the time to read these policies, as they include important terms which apply to you.


AGE RESTRICTION ON PURCHASE

The Website is not intended for use by individuals under the age of 18, and we do not knowingly collect any information from persons below the age of 18. In order to contract with lululemon, you must be 18 years old or over and, save as where you place your order using a valid gift card issued by us, possess a valid credit or debit card issued by a bank acceptable to us. We intend to rely upon these Terms of Sale, our privacy policy, Terms of Use and Cookie Policy in relation to the Contract between you and us.


ORDER

You can submit an order for Products by completing the details required on the order summary page and clicking the complete order button. All prices include VAT where applicable.

Goods supplied are not for resale. lululemon are under no obligation to accept your order, but would normally do so where the product is available, the order reflects current pricing and your credit card/debit card payment is approved by your credit card/debit card company.

The display of any product on our Website is in no way an offer by us to sell to you. It is your response that is the offer. Accordingly, we are not liable to sell you any product that might be quoted at a price lower than that meant by us.


ACCEPTANCE OF YOUR ORDER

The technical steps required to create the Contract between you and us are as follows:

Place Order: You place the order for your products on the Website by pressing the confirm order button at the end of the checkout process. You will be guided through the process of placing an order by a series of simple instructions on the Website;

Order Acknowledgment: We will send you an order acknowledgement email detailing the products you have ordered. This is not an order confirmation or order acceptance from lululemon;

Shipping Confirmation: As your Product is shipped from our warehouse, we will send you a shipping confirmation email;

Order Acceptance: Order acceptance and the completion of the Contract between you and us will take place on the dispatch to you of the

Product(s) ordered unless we have notified you that we do not accept your order, or you have cancelled it in accordance with these Terms of Sale. The Shipping Confirmation email shall also serve as your order acceptance.

Risk of loss and title for the product purchased from the Website passes to you upon delivery of the products to the carrier. If we do not accept your order for any reason or the price of the product has increased between the time of the order and our acceptance of it (or if a supplementary delivery charge applies), we will email you to advise you of the change. You will then need to resubmit your order. Only credit, debit cards and lululemon gift cards are acceptable as payment for orders via this Website.


HOW TO PAY

You can only pay for Products using one of the debit or credit cards listed below or by using a valid gift card issued by us (you can purchase gift cards in store). We accept the following cards: Visa, MasterCard, American Express, Visa Debit and Maestro for payment.


Payment for the Products and all applicable delivery charges is in advance. We will not charge your debit card or credit card or gift card until we dispatch your order. We take every reasonable care to ensure that your order and subsequent transactions are conducted via a secure link. As we are not responsible for the operation of the secure link we will not, unless we are negligent, be liable for any loss you may suffer if a third party obtains unauthorised access to any information you provide via such link. If products are not available for any reason after we have received your order, we will let you know. We will not charge you for these products and will refund any amounts already paid (if any) by way of a credit to your credit card/ debit card account (as applicable).


PAYMENT WITH KLARNA

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the option to pay through Klarna. Payment is to be made to Klarna, subject to their terms and conditions provided below. FAQ’s on paying with Klarna can be found here


PAY LATER IN 3

Further information on using Pay Later in 3, including applicable Terms with Klarna, can be found here. Klarna's Services Terms may be found here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s Privacy Notice, found here.


MORE ON KLARNA

Additional information can be found on Klarna’s Support page here, or our FAQ page here


SECURITY CHECKS

As part of our policy to protect against fraudulent use of credit / debit cards, we conduct security checks on all orders received. These checks can take various forms and may involve contacting you by telephone before we process your order. We also procure the services of various credit rating and fraud prevention companies and we may share details of your order with them for the sole purpose of detecting and preventing fraudulent use of your payment cards(in accordance with our PRIVACY POLICY).


YOUR RIGHT TO CANCEL

If you are contracting as a consumer, you may cancel your order at any time within fourteen (14) days, beginning on the day after you received your order. In this case, you will receive a full refund of the price paid for the product(s) in accordance with our returns and refunds policy.

Your legal right to cancel the Contract starts from the date of the Shipping Confirmation, which is when the Contract between us is formed. If the Products have already been delivered to you, you have a period of 14 (fourteen) days in which you may cancel, starting from the day after the day you receive the Products. However, we may have delivered (or dispatched) the Products you have ordered. In this circumstance, if you are returning the Product(s) to us for any reason other than the products being faulty, you are responsible for returning the products to us and pay the cost of doing so.

To avoid this, we recommend that you advise us as soon as possible if you wish to exercise this right to cancel your order. If you wish to cancel your order, please contact our Guest Education Centre telephone line or e-mail us at GEC@LULULEMON.CO.UK .You may wish to keep a copy of your cancellation notification for your own records.

Any Products returned must be received by us in the same unused condition with the tags attached and, to the extent possible, in the same packaging as when we delivered them to you. Please note that in addition to your right to withdraw, we operate a Returns and Refund Policy.You should read this policy as this gives you extra benefits. This policy may be found below.

Details of your right of cancellation, and an explanation of how to exercise it, are provided in the Shipping Confirmation. This provision does not affect your other statutory rights as a consumer.


OUR RETURNS AND REFUND POLICY

If you're not 100% satisfied, you have thirty (30) days from the day you receive your order to return it back to us. All merchandise must be unwashed and unworn. All hangtags must be attached to the garment and proof of payment must accompany the garment(s) at the time of return. All garments are subject to inspection. Shipping costs are not refunded. You will receive a full refund of the price you paid for the Products less any applicable delivery charges which are not refundable.


We will process the refund due to you as soon as possible and, in any case, within thirty (30) calendar days of the day on which you gave us notice of cancellation.


If the Products were delivered to you: you must return the Products to us as soon as reasonably practicable; unless the Products are faulty or not as described, you will be responsible for the cost of returning the Products to us; and you have a legal obligation to keep the Products in your possession and to take reasonable care of the Products while they are in your possession. For more information on how to return an item to our ecommerce warehouse, please visit our FAQS.

You may also return the Products to our stores.

We refund you on the credit card or debit card or gift card used by you to pay.


Details of your legal right to cancel and an explanation of how to exercise it are provided in the Shipping Confirmation.


FAULTY PRODUCTS

If you have returned the Products to us because they are faulty or mis-described, we will refund the price of a defective Product in full and any applicable delivery charges.


PRODUCTS EXCLUDED FROM RETURN

Subject to your right to cancel and your statutory rights, products excluded from return are: headwear, water bottles and gift cards



We make every effort to deliver all products to the United Kingdom in accordance with the timescales set out below. Where this is not possible, we will seek to notify you and, unless we state otherwise, ensure that your products are delivered within 28 days from acceptance. 

 

Your order will be fulfilled by the estimated delivery date set out in the Shipping Confirmation, unless there is an event outside our control. If we are unable to meet the estimated delivery date our nominated carrier will update you with the updated timeframe.  

 

Delivery will be completed when we deliver the products to the address you gave us. 

The products will be your responsibility from the completion of delivery. You own the products once we have received payment in full, including all applicable delivery charges. 

 

In the U.K, we offer a standard service. The prices are set out below: 

Delivery to the U.K. 

Option: Standard Delivery 

Cost: No Charge 

Order Tracking: Yes via email link 

 

You can also track the progress of your delivery using the link that's in your order confirmation email. Please note that it can take up to 12 hours for your order to appear on the system. 

 

The prices of the Products will be as quoted on our site from time to time. We take all reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system. However if we discover an error in the price of Product(s) you ordered, we will inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Products to you at the incorrect (lower) price.


Prices for our Products may change from time to time, but changes will not affect any order which we have confirmed with a Shipping Confirmation.

The price of a Product includes VAT (where applicable).


The price of a Product does not include delivery charges. Our delivery charges are as quoted on our site from time to time. To check relevant delivery charges, please refer to our FAQs.



We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under any contract that is caused by events outside our reasonable control ("Event Outside Our Control").


An Event Outside Our Control includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following: (a) strikes, lock-outs or other industrial action; (b) civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; (c) fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster; (d) impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; (e) impossibility of the use of public or private telecommunications networks; (f) the acts, decrees, legislation, regulations or restrictions of any government; and (g) pandemic or epidemic.


Our performance under any contract is deemed to be suspended for the period that the Event Outside Our Control continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Event Outside Our Control to a close or to find a solution by which our obligations under the Contract may be performed despite the Event Outside Our Control.



If you need to contact us for any reason, you can reach us using any of the methods found on the contact us page.




This contract is between you and us. No other person shall have any rights to enforce any of its terms.




If we fail to insist that you perform any of your obligations under these Terms of Sale, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.



If any provision of these Terms of Sale is held to be invalid, illegal or unenforceable in any respect under any applicable law or rule in any jurisdiction, such invalidity, illegality or unenforceability will not affect the effectiveness or validity of any provision in any other jurisdiction, and these Terms of Sale will be reformed, construed and enforced in such jurisdiction as if such provision had never been contained herein. Any headings or titles herein are for convenience only.


lululemon's performance of these Terms of Sale is subject to existing laws and legal process, and nothing contained in these Terms of Sale or our Privacy Policy is in derogation of lululemon's right to comply with law enforcement requests or requirements relating to your use of the Sites or information provided to or gathered by lululemon with respect to such use.



The official language of these Terms of Sale exclusively shall be, and all communications and agreements between lululemon and you and any proceedings in connection with these Terms of Sale and/or your use of the Website, exclusively shall be made in, the English language.


lululemon and you waive any rights we may have under any other law to have these Terms of Sale written in another language, and any translation of this Terms of Sale will be for convenience only.



These Terms of Sale, the Terms of UseCookie Policy and our privacy policy constitute the entire agreement between you and lululemon with respect to the Sites, and they supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and lululemon with respect to the Websites.



These Terms of Sale shall be governed by, construed and enforced in accordance with the law of Switzerland, without giving effect to any conflict of law provisions. The Swiss courts will have non-exclusive jurisdiction over any claim or any dispute arising from, or related to, a visit to the Website, although lululemon retain the right to bring proceedings against you for breach of these Terms of Sale in your country of residence or any other relevant country.




If you have any concerns about material which appears on our site, please contact us by email at: GEC@LULULEMON.CO.UK. You can also contact us in writting at: lululemon athletica 400-1818 Cornwall Ave Vancouver, BC V6J 1C7 Canada




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