Terms of Sale

Canary Wharf Giveaway

To celebrate the launch of our new store in Canary Wharf, lululemon is giving participants the chance to enter a prize draw (“Prize Draw”).

 

1.                         PRIZE DRAW DETAILS

 

1.1             The promoter of this Prize Draw is lululemon athletica UK Ltd, company number 07655911 with registered office at Garden House, 57-59 Long Acre, London, WC2E 9JL (“lululemon”, “we” or “us”).

 

1.2             These terms and conditions govern your participation in the Prize Draw. By completing your details on the relevant Typeform, you are entering the Prize Draw and agree to be unconditionally bound by these terms and conditions and by any other requirements set out in the promotional material relating to this Prize Draw. If you do not agree with any of these terms and conditions, then you should not take part in this Prize Draw.

 

1.3             We, lululemon, recommend that you print and store or save a copy of these terms and conditions for future reference during and after the Prize Draw.

 

2.                 PRIZE INFORMATION



2.1             There will be one (1) winner who will receive one (1) lululemon physical gift card (to be used both instore and online) to the value of £500 (the “Prize” or “Prize Package”).



2.2             The gift card must be used in accordance with lululemon’s gift card terms and conditions, which can be found here: https://www.lululemon.co.uk/en-gb/legal/terms-of-use/terms-of-use.html.



2.3             The Prize must be collected by the winner from lululemon’s Canary Wharf store which is located at: Unit 11 Canada Pl, London E14 5AH (the “Store”). The Prize must be collected during Store opening hours and by the Winner themselves. 


2.4             Prizes are as stated and are not negotiable or transferable. Prizes cannot be substituted for a cash alternative, except that we reserve the right to substitute the Prize with an alternative prize of equal or greater value in the event that the advertised prizes become unavailable for any reason. Exchanging any part of this Prize Package is strictly prohibited (including but not limited to via an online auction website or resale marketplace). Lululemon reserves the right to make any and all elements of the Prize void if this term is not complied with.



3.                 EXCLUSIONS & WINNERS RESPONSIBILITIES

 

3.1             The purchase of gift cards and vouchers is excluded from this Prize Draw. It is the winner’s responsibility to organise and pay for anything excluded from the Prize.


3.2             It is the winner’s responsibility to (a) organise and pay for anything excluded from the Prize, including but not limited to transport to and from the Store to collect the Prize; (b) complete all stages of the how to enter section; (c) provide accurate contact details; (d) provide valid proof of age, which is required to enter the Prize Draw; and (e) comply with any rules, instructions, requirements, terms and conditions or regulations of lululemon.


3.3             If through no fault of lululemon any portion of the prizes are unable to be delivered to or redeemed by the Winner, lululemon shall bear no liability, and has no responsibility to provide any additional prize or compensation to the Winner.

 

4.                 WHO CAN ENTER

 

4.1             Entrants must be 18 years of age or over and a legal resident of the UK (England, Scotland, Wales and Northern Ireland). Lululemon reserves the right to ask the Winner(s) to provide proof of age and/or address to validate their entry.

 

4.2             The Prize Draw is not open to employees of lululemon or our corporate affiliates and subsidiaries, employees of our agents or suppliers, or anyone else who is professionally connected with the Prize Draw, or members of the immediate families or households of such individuals.



4.3             We will not accept entries that are: automatically generated by computer; completed by agents, third parties or organised groups; completed in bulk; or incomplete. Lululemon holds the sole discretion to determine whether an individual has vitiated this section, and to withhold any winnings accordingly.


4.4             By entering the Prize Draw, you confirm that you are eligible to do so and eligible to claim any prize that you may win. Lululemon reserves the right (at its sole discretion) to decide if the edibility criteria are met. If such criteria is not met, the entry will be invalid. 



5.                 HOW TO ENTER



5.1             All entrants are required to complete the Canary Wharf Residents x lululemon Typeform online entry form by completing the required fields with their valid details (which will include full name and email address), which can be found at: https://lpubvrrf2mi.typeform.com/to/pUjwcxix.


5.2             There is no cost to enter however internet service provider fees may apply when accessing the internet (which the entrant shall be solely responsible for).


5.3             Participation in the Prize Draw is limited to one (1) entry per person. If lululemon receive more than one (1) entry, only the first entry will be accepted. We are not responsible for any entries that are lost, delayed, misdirected or incomplete or for any other technical reason.


6.                 OPENING AND CLOSING TIMES



6.1             The Prize Draw begins on Monday 8 April 2024 at 20:00 BST and ends on Friday 26 April 2024 at 23:59 BST (“Prize Draw Period”). Any entries received after this date and time will not be valid.


7.                 SELECTION AND NOTIFICATION OF WINNER



7.1             Within fourteen (14) days after the end of the Prize Draw Period, the winner will be selected at random by a draw performed by a computer process from all eligible entries received in accordance with these terms and conditions (the “Winner”) and notified via the email address contained in the Winner’s entry. The decision of lululemon is final and binding on all entrants.


7.2             The Winner must, within seven (7) business days of being notified as the Winner, confirm to us by return message that the Winner wishes to accept the Prize. The Winner will be required to collect the Prize from the Store within seven (7) days of being notified of winning.


7.3             If the Winner cannot be contacted or is not available or has not claimed their Prize within seven (7) days of receiving notification of the same, lululemon reserves the right to randomly select an alternative Winner by the same selection process outlined above. Any such alternative Winner shall also be required to follow the steps in the “How to Enter” section above to claim the Prize.


7.4             The Prize may not be claimed by a third party on a Winner's behalf. Lululemon does not accept any responsibility if a Winner is not able to take up the Prize.


7.5             In the event that we are prevented from awarding the Prize or continuing with the Prize Draw as contemplated herein by any event beyond our control or other cause not reasonably within our control, then we shall have the right to modify, suspend, or terminate the Prize Draw. If the Prize Draw is terminated before the designated end date, we will (if possible and to the extent permitted by applicable law) select the winner in a random drawing from all eligible entries received as of the date of the event giving rise to the termination.


7.6             We will send the surname and county of residence of the Winner to anyone who sends an e-mail to [email protected] or writes to our address at lululemon athletica UK Ltd of Garden House, 57-59 Long Acre, London, WC2E 9JL (enclosing a self-addressed envelope) within one month after the end of the Prize Draw Period requesting details of the Winner. If you object to any or all of your surname, county and winning entry being published or made available, please contact us using the contact information above. We may still provide the information and winning entry to a relevant regulator (including the UK’s Advertising Standards Authority) on request or where necessary to comply with legal or regulatory requirements.


7.7             To be announced as a Winner, and to claim a Prize, the entrant must have complied with and remain in compliance with these terms and conditions. If an entrant does not comply with all of the above requirements within the above time frames, or if lululemon has reasonable grounds to believe that an entrant has breached any of these terms and conditions, we may disqualify the entrant without any liability to that entrant, and where entrant is a potential Winner, select an Alternative Winner.

 

8.                 LIMITATIONS ON LIABILITY

 

8.1             Lululemon shall have no liability in any way (whether under tort, contract, negligence or any other theory) which may be cause directly or indirectly in whole or in part from an entrant’s participation in the Prize Draw or entrant’s use of the Prize. Neither party shall exclude liability for death or personal injury caused by their negligence, for fraud or fraudulent misrepresentation, or for any other liability whose limitation is prohibited by law.

 

8.2             If through no fault of lululemon any portion of the prizes are unable to be delivered to or redeemed by the Winner, lululemon shall bear no liability, and has no responsibility to provide any additional prize or compensation to the Winner.

9.                 DATA PROTECTION

 

9.1             We collect and use personal data to conduct the Prize Draw, as is necessary for us to be able to perform its agreement with you and in order to comply with our legal obligations, including to select the Winners, deliver the Prizes and publish the outcome of the Prize Draw (as required by advertising regulations).

 

9.2             There is the option to consent to opt in to receive marketing communications from lululemon when completing the Typeform. Entrants are free to unsubscribe from direct marketing at any time.

 

9.3             You can also find out further information about how we process your personal data, as well as details on how to access, correct or update your personal information, how to make a complaint about a potential breach of privacy and how we will deal with such a complaint in our general Privacy Policy.

 

9.4             Winner(s) may be required to participate in publicity relating to the Prize Draw at lululemon’s request. Entrants agree that lululemon (or any third party nominated by lululemon) may in its sole discretion use their comments relating to the Prize Draw and their experience for any future promotional, marketing and publicity purposes in any media worldwide without notice and without any fee being payable to do so. Subject to any requirements under the Prize Draw, any use of images or other personal information that could identify entrants will be subject to the entrants’ consent.

 

10.              GOVERNING LAW AND JURISDICTION

 

10.1          This Prize Draw is governed by and construed under the laws of England and Wales. Entrants to this Prize Draw agree to submit to the exclusive jurisdiction of the courts of England and Wales.

 

11.              GENERAL

 

11.1          If any provision(s) of these terms and conditions (or any part thereof) are held to be invalid or unenforceable, all remaining provisions (or any part thereof) hereof will remain in full force and effect.

 

11.2          If you have any questions or concerns about the Prize Draw, please contact us by emailing us at [email protected] or by writing to us at lululemon athletica UK Ltd at Garden House, 57-59 Long Acre, London, WC2E 9JL.

 

 

Bounce Back Cards

1. Terms of Use


1.1 Lululemon Athletica UK Ltd and/or its local affiliates in other countries across the EU and EEA (“lululemon” or “we”) will grant eligible persons an opportunity to receive a complimentary card which will entitle the recipient to redeem in store and receive a complimentary lululemon gift (“Bounce Back Card”).


1.2 These Bounce Back Card Terms and Conditions (the “Bounce Back Card Terms”) apply to all lululemon physical Bounce Back gift cards used, or otherwise redeemed (collectively, “Used”) by you.


1.3 By Using a Bounce Back Card, you agree to be bound by the Bounce Back Card Terms. You agree and acknowledge that lululemon may process your personal data in connection with your Use of the Bounce Back Cards in accordance with its Privacy Policy which can be found on your local lululemon website.


1.4 In these Bounce Back Card Terms, “you” and “your” means the cardholder who Uses a Bounce Back Card. “Stores” means lululemon-owned and operated retail stores.


2. Eligibility


2.1 To be eligible to receive a Bounce Back Card you must be present at a community event which has been organised by the lululemon Store or community team.


2.2 This promotion is available only in lululemon stores in United Kingdom, France, Germany, and Spain and is limited to the specific Store operating the event.


2.3 lululemon may issue Bounce Back Cards and determine eligibility at its sole discretion; and lululemon reserves the right to change, suspend, terminate, or revoke its Bounce Back Card program.


3. The Gift


3.1. This is a physical card that community and store teams will give to guests or attendees of a lululemon community event which can then be redeemed for a complimentary lululemon gift of our discretion (“Gift”).


3.2. The Gift is non-refundable. 


3.3. The Gift cannot be exchanged.


3.4. The Gift cannot be exchanged for another item and can only be redeemed for the gift written on the complimentary gift card.


3.5. The Gift can only be redeemed from the Store written on the card and will not be valid in any other lululemon store.


3.6. The Gift is subject to availability.


3.7. The Gift is limited to one per person.


3.8. You are under no obligation to accept the Bounce Back Card or Gift.


Your Use of a Bounce Back Card certifies and represents to lululemon that the activities in which the Bounce Back Card will be used will comply with the Terms, all applicable laws, rules, and regulations and that the Bounce Back Card will not be used in any manner that is misleading, deceptive, unfair, or otherwise harmful to guests. In addition, you agree to defend and indemnify lululemon and its subsidiaries and affiliates from and against any claims, expenses, or liabilities made against or incurred by any of them in connection with your Use of a Bounce Back Card or violation of the Terms. You agree to release lululemon from and against all claims and expenses you may have and liabilities you may incur in connection with your Use of the Bounce Back Card or violation of any of the Terms.


4.. No Promotional Use or Affiliation with lululemon


The Bounce Back Cards may be used as personal gift but may not be used in connection with any marketing, advertising, or other promotional activities (including, without limitation, via websites, Internet advertisements, email, telemarketing, direct mail, newspaper and magazine advertisements, and radio and television broadcasts).  


It is strictly prohibited to use lululemon’s name, logo, trade dress (including any image/likeness of the Bounce Back Cards), or intellectual properties, including, without limitation, trademark and copyright, in connection with Bounce Back Cards in any way that states or implies that any person, website, business, product, or service is endorsed or sponsored by or otherwise affiliated with lululemon or any of its subsidiaries or affiliates.


5. Limitation of Liability  


LULULEMON MAKES NO WARRANTIES, EXPRESS OR IMPLIED, CONCERNING BOUNCE BACK CARDS, INCLUDING, WITHOUT LIMITATION, ANY EXPRESS OR IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN THE EVENT A BOUNCE BACK CARD CODE IS NON-FUNCTIONAL, YOUR SOLE REMEDY AND OUR SOLE LIABILITY SHALL BE THE REPLACEMENT OF SUCH BOUNCE BACK CARD. CERTAIN LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU.


6. Governing Law  



When you receive, or redeem a Bounce Back Card, you agree that the laws of the local jurisdiction, without regard to principles of conflict of laws, will govern these Bounce Back Card Terms.


10% Welcome Promotion

This offer is made by lululemon athletica UK ltd. of Garden House 57-59 Long Acre, Covent Garden, London W2CE 9JL; for inquiries contact [email protected]. In order to take advantage of this offer and to use the promo code in this email for a 10% discount (“Offer”), you must visit one of the following lululemon webpages; https://www.lululemon.co.uk/en-gb/home, https://www.lululemon.de/de-de/home, https://www.lululemon.fr/fr-fr/home or https://www.eu.lululemon.com/en-lu/home https://www.lululemon.es/es-es/home.The Offer code must be applied on the ‘My Bag’ page in order to redeem the Offer. The Offer is only valid on full-priced lululemon products available online only at one of the following lululemon webpages; https://www.lululemon.co.uk/en-gb/home, https://www.lululemon.de/de-de/home, https://www.lululemon.fr/fr-fr/homehttps://www.eu.lululemon.com/en-lu/home or https://www.lululemon.es/es-es/home. Please note this promotion cannot be redeemed in store. The Offer is valid on only one (1) transaction per customer up to a maximum purchase value of £1,000 for UK residents, and €1000 for European residents (including applicable value added tax), and before application of the Offer. Use of the Offer in conjunction with applicable purchases is subject to our Returns and Privacy policies and Terms of Sale, which are available online at Returns Policy, Terms of Sale and Privacy Policy. The Offer does not apply to the purchase of already marked-down (pre-discounted) products or lululemon products sold through third parties. The Offer is for the intended recipient only and the recipient may not forward the Offer to any other party. The Offer is non-transferable and cannot be combined with any other promotion, offers or discounts offered by lululemon. This offer cannot be redeemed against gift cards. The Offer is not applicable on prior purchases and is not valid on returns or exchanges. Products purchased using the Offer are not for commercial re-sale. lululemon reserves the right to cancel or change this Offer at any time. 

 

This fair processing notice (“Notice”) explains how we process your personal data when you participate in the 10% Off Welcome Promotion (“Promotion”). lululemon athletica UK Ltd, located at Garden House, 57-59 Long Acre, London, WC2E 9JL (“lululemon”, “we” or “us”) are the data controller for the personal data we process about you in connection with the Promotion.  

 

Please read this Notice before entering the Promotion to make sure you understand how we process your personal data in connection with the Promotion. For more information about our privacy practices, please refer to our privacy policy available in our stores or on our website at https://www.lululemon.co.uk/en-gb/legal/privacy.html for UK residents or https://www.eu.lululemon.com/en-lu/content/privacy.html for EU resident (“Privacy Policy”). Please also refer to the Promotion Terms and Conditions above.

 

We need to collect personal data, such as your name and e-mail address, in order to process your Promotion. The legal basis for this processing is the performance of the agreement between you and lululemon related to the Promotion. We will also collect personal data, such as your name and e-mail address, when you sign up to receive our email newsletter, in order to offer you opportunities to purchase products or services that we believe may be of interest to you, by supplementing the information we collect about you with information from third parties (the legal basis for this processing is consent). We may also wish to further use your personal data in promotional or marketing materials. In this case, we will ask for your specific consent. We retain personal data only for as long as necessary to achieve the purpose for which such personal data was collected, unless a different retention period is required under applicable law. 

 

We may disclose your personal data to our holding company, subsidiaries and affiliates, including lululemon athletica inc., lululemon usa inc. and lululemon athletica canada inc., for the purposes described above. Since our holding company, subsidiaries and affiliates are located around the world, please note that these disclosures involve cross-border transfers of your personal data. We may also disclose your personal data with applicable regulators or other authorities when we believe doing so is reasonably necessary to comply with applicable law or legal process (including requests from authorities), to respond to claims (including inquiries by you in connection with your purchases from lululemon), or to protect the rights, property or personal safety of lululemon, our users, employees or the public. For more information about the disclosure of your personal data, please refer to our Privacy Policy.  

 

Please note that our websites and communications may contain links to third-party websites that are not controlled or operated by lululemon. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that lululemon does not accept any responsibility or liability for these policies. Please review these policies before you disclose any personal data when visiting such third-party websites.  

 

Subject to certain limitations and exceptions, you have various legal rights regarding our processing of your personal data, which are set out in our Privacy Policy. These include the rights to revoke your consent and to object to processing (for example, you have the right to revoke your consent to receive the newsletter at any time by clicking on the “unsubscribe” link at the bottom of our newsletter emails). 


Terms of Sale

These terms and conditions of sale ("Terms of Sale ") together with the documents expressly referred to on it (including our privacy policy, Cookie Policy, and Terms of Use) tells you information about lululemon and the legal terms and conditions on which lululemon sell any of the products ("Products") listed on our ("Website") to you.


These Terms will apply to any contract between us for the sale of Products to you ("Contract"). Please read these Terms carefully and make sure that you understand them, before ordering any Products. Please note that before placing an order you will be asked to agree to these Terms of Sale.


We encourage you to download and store these Terms of Sale if you purchase products from us. These Terms of Sale, and any Contract between us, are only in the English language.


WWW.LULULEMON.CO.UK is a site operated by lululemon athletica UK Ltd ("lululemon", "we", "us", "our"). lululemon is registered in England and Wales under company number 07655911 and have our registered office lululemon athletica, Garden House, 57-59 Long Acre, London, WC2E 9JL. Our main trading address is lululemon athletica, Garden House, 57-59 Long Acre, London, WC2E 9JL. Our VAT number is 117 2074 43.


To contact lululemon, please see our Contact us page.

AVAILABILITY

All Products shown on the Website are subject to availability. We will inform you by e-mail as soon as possible if the Product you have ordered is not available and we will not process your order if made. lululemon Products displayed on the Website are generally available in most cases in select company-owned stores while supplies last. In some cases, merchandise displayed on the Website may not be available in stores and lululemon makes no representations or warranties that any of the products or services displayed on the Website will be available at any time or location.


COLOURS AND PACKAGING

The images of the Products on the Website are for illustrative purposes only. We have made every effort to display as accurately as possible the colours of our Products that appear on the Website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will be accurate. Your Products may vary slightly from those images. The packaging of the Products may vary from that shown on images on our site.


USE OF THE WEBSITE

Your use of the Website is governed by our Terms of Use. Please take the time to read these, as they include important terms which apply to you.


HOW WE USE YOUR PERSONAL INFORMATION

We only use your personal information in accordance our privacy policy and Cookie Policy. For details, please see our privacy policy and Cookie Policy. Please take the time to read these policies, as they include important terms which apply to you.


AGE RESTRICTION ON PURCHASE

The Website is not intended for use by individuals under the age of 18, and we do not knowingly collect any information from persons below the age of 18. In order to contract with lululemon, you must be 18 years old or over and, save as where you place your order using a valid gift card issued by us, possess a valid credit or debit card issued by a bank acceptable to us. We intend to rely upon these Terms of Sale, our privacy policy, Terms of Use and Cookie Policy in relation to the Contract between you and us.


ORDER

You can submit an order for Products by completing the details required on the order summary page and clicking the complete order button. All prices include VAT where applicable.

Goods supplied are not for resale. lululemon are under no obligation to accept your order, but would normally do so where the product is available, the order reflects current pricing and your credit card/debit card payment is approved by your credit card/debit card company.

The display of any product on our Website is in no way an offer by us to sell to you. It is your response that is the offer. Accordingly, we are not liable to sell you any product that might be quoted at a price lower than that meant by us.


ACCEPTANCE OF YOUR ORDER

The technical steps required to create the Contract between you and us are as follows:

Place Order: You place the order for your products on the Website by pressing the confirm order button at the end of the checkout process. You will be guided through the process of placing an order by a series of simple instructions on the Website;

Order Acknowledgment: We will send you an order acknowledgement email detailing the products you have ordered. This is not an order confirmation or order acceptance from lululemon;

Shipping Confirmation: As your Product is shipped from our warehouse, we will send you a shipping confirmation email;

Order Acceptance: Order acceptance and the completion of the Contract between you and us will take place on the dispatch to you of the

Product(s) ordered unless we have notified you that we do not accept your order, or you have cancelled it in accordance with these Terms of Sale. The Shipping Confirmation email shall also serve as your order acceptance.

Risk of loss and title for the product purchased from the Website passes to you upon delivery of the products to the carrier. If we do not accept your order for any reason or the price of the product has increased between the time of the order and our acceptance of it (or if a supplementary delivery charge applies), we will email you to advise you of the change. You will then need to resubmit your order. Only credit, debit cards and lululemon gift cards are acceptable as payment for orders via this Website.


HOW TO PAY

You can only pay for Products using one of the debit or credit cards listed below or by using a valid gift card issued by us (you can purchase gift cards in store). We accept the following cards: Visa, MasterCard, American Express, Visa Debit and Maestro for payment.


Payment for the Products and all applicable delivery charges is in advance. We will not charge your debit card or credit card or gift card until we dispatch your order. We take every reasonable care to ensure that your order and subsequent transactions are conducted via a secure link. As we are not responsible for the operation of the secure link we will not, unless we are negligent, be liable for any loss you may suffer if a third party obtains unauthorised access to any information you provide via such link. If products are not available for any reason after we have received your order, we will let you know. We will not charge you for these products and will refund any amounts already paid (if any) by way of a credit to your credit card/ debit card account (as applicable).


PAYMENT WITH KLARNA

In cooperation with Klarna Financial Services UK Limited, Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the option to pay through Klarna. Payment is to be made to Klarna, subject to their terms and conditions provided below. FAQ’s on paying with Klarna can be found here


PAY LATER IN 3

Further information on using Pay Later in 3, including applicable Terms with Klarna, can be found here. Klarna's Services Terms may be found here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s Privacy Notice, found here.


MORE ON KLARNA

Additional information can be found on Klarna’s Support page here, or our FAQ page here


SECURITY CHECKS

As part of our policy to protect against fraudulent use of credit / debit cards, we conduct security checks on all orders received. These checks can take various forms and may involve contacting you by telephone before we process your order. We also procure the services of various credit rating and fraud prevention companies and we may share details of your order with them for the sole purpose of detecting and preventing fraudulent use of your payment cards(in accordance with our PRIVACY POLICY).


YOUR RIGHT TO CANCEL

If you are contracting as a consumer, you may cancel your order at any time within fourteen (14) days, beginning on the day after you received your order. In this case, you will receive a full refund of the price paid for the product(s) in accordance with our returns and refunds policy.

Your legal right to cancel the Contract starts from the date of the Shipping Confirmation, which is when the Contract between us is formed. If the Products have already been delivered to you, you have a period of 14 (fourteen) days in which you may cancel, starting from the day after the day you receive the Products. However, we may have delivered (or dispatched) the Products you have ordered. In this circumstance, if you are returning the Product(s) to us for any reason other than the products being faulty, you are responsible for returning the products to us and pay the cost of doing so.

To avoid this, we recommend that you advise us as soon as possible if you wish to exercise this right to cancel your order. If you wish to cancel your order, please contact our Guest Education Centre telephone line or e-mail us at [email protected] .You may wish to keep a copy of your cancellation notification for your own records.

Any Products returned must be received by us in the same unused condition with the tags attached and, to the extent possible, in the same packaging as when we delivered them to you. Please note that in addition to your right to withdraw, we operate a Returns and Refund Policy.You should read this policy as this gives you extra benefits. This policy may be found below.

Details of your right of cancellation, and an explanation of how to exercise it, are provided in the Shipping Confirmation. This provision does not affect your other statutory rights as a consumer.


OUR RETURNS AND REFUND POLICY

If you're not 100% satisfied, you have thirty (30) days from the day you receive your order to return it back to us. All merchandise must be unwashed and unworn. All hangtags must be attached to the garment and proof of payment must accompany the garment(s) at the time of return. All garments are subject to inspection. Shipping costs are not refunded. You will receive a full refund of the price you paid for the Products less any applicable delivery charges which are not refundable.


We will process the refund due to you as soon as possible and, in any case, within thirty (30) calendar days of the day on which you gave us notice of cancellation.


If the Products were delivered to you: you must return the Products to us as soon as reasonably practicable; unless the Products are faulty or not as described, you will be responsible for the cost of returning the Products to us; and you have a legal obligation to keep the Products in your possession and to take reasonable care of the Products while they are in your possession. For more information on how to return an item to our ecommerce warehouse, please visit our FAQS.

You may also return the Products to our stores.

We refund you on the credit card or debit card or gift card used by you to pay.


Details of your legal right to cancel and an explanation of how to exercise it are provided in the Shipping Confirmation.


FAULTY PRODUCTS

If you have returned the Products to us because they are faulty or mis-described, we will refund the price of a defective Product in full and any applicable delivery charges.


PRODUCTS EXCLUDED FROM RETURN

Subject to your right to cancel and your statutory rights, products excluded from return are: headwear, water bottles and gift cards



We make every effort to deliver all products to the United Kingdom in accordance with the timescales set out below. Where this is not possible, we will seek to notify you and, unless we state otherwise, ensure that your products are delivered within 28 days from acceptance. 

 

Your order will be fulfilled by the estimated delivery date set out in the Shipping Confirmation, unless there is an event outside our control. If we are unable to meet the estimated delivery date our nominated carrier will update you with the updated timeframe.  

 

Delivery will be completed when we deliver the products to the address you gave us. 

The products will be your responsibility from the completion of delivery. You own the products once we have received payment in full, including all applicable delivery charges. 

 

In the U.K, we offer a standard service. The prices are set out below: 

Delivery to the U.K. 

Option: Standard Delivery 

Cost: No Charge 

Order Tracking: Yes via email link 

 

You can also track the progress of your delivery using the link that's in your order confirmation email. Please note that it can take up to 12 hours for your order to appear on the system. 

 

The prices of the Products will be as quoted on our site from time to time. We take all reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system. However if we discover an error in the price of Product(s) you ordered, we will inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Products to you at the incorrect (lower) price.


Prices for our Products may change from time to time, but changes will not affect any order which we have confirmed with a Shipping Confirmation.

The price of a Product includes VAT (where applicable).


The price of a Product does not include delivery charges. Our delivery charges are as quoted on our site from time to time. To check relevant delivery charges, please refer to our FAQs.



We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under any contract that is caused by events outside our reasonable control ("Event Outside Our Control").


An Event Outside Our Control includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following: (a) strikes, lock-outs or other industrial action; (b) civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; (c) fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster; (d) impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; (e) impossibility of the use of public or private telecommunications networks; (f) the acts, decrees, legislation, regulations or restrictions of any government; and (g) pandemic or epidemic.


Our performance under any contract is deemed to be suspended for the period that the Event Outside Our Control continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Event Outside Our Control to a close or to find a solution by which our obligations under the Contract may be performed despite the Event Outside Our Control.



If you need to contact us for any reason, you can reach us using any of the methods found on the contact us page.




This contract is between you and us. No other person shall have any rights to enforce any of its terms.




If we fail to insist that you perform any of your obligations under these Terms of Sale, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.



If any provision of these Terms of Sale is held to be invalid, illegal or unenforceable in any respect under any applicable law or rule in any jurisdiction, such invalidity, illegality or unenforceability will not affect the effectiveness or validity of any provision in any other jurisdiction, and these Terms of Sale will be reformed, construed and enforced in such jurisdiction as if such provision had never been contained herein. Any headings or titles herein are for convenience only.


lululemon's performance of these Terms of Sale is subject to existing laws and legal process, and nothing contained in these Terms of Sale or our Privacy Policy is in derogation of lululemon's right to comply with law enforcement requests or requirements relating to your use of the Sites or information provided to or gathered by lululemon with respect to such use.



The official language of these Terms of Sale exclusively shall be, and all communications and agreements between lululemon and you and any proceedings in connection with these Terms of Sale and/or your use of the Website, exclusively shall be made in, the English language.


lululemon and you waive any rights we may have under any other law to have these Terms of Sale written in another language, and any translation of this Terms of Sale will be for convenience only.



These Terms of Sale, the Terms of UseCookie Policy and our privacy policy constitute the entire agreement between you and lululemon with respect to the Sites, and they supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and lululemon with respect to the Websites.



These Terms of Sale shall be governed by, construed and enforced in accordance with the law of Switzerland, without giving effect to any conflict of law provisions. The Swiss courts will have non-exclusive jurisdiction over any claim or any dispute arising from, or related to, a visit to the Website, although lululemon retain the right to bring proceedings against you for breach of these Terms of Sale in your country of residence or any other relevant country.




If you have any concerns about material which appears on our site, please contact us by email at: [email protected]. You can also contact us in writing at: lululemon athletica 400-1818 Cornwall Ave Vancouver, BC V6J 1C7 Canada




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