Terms of Sale

10% Welcome Promotion

This offer is made by lululemon athletica UK ltd. of Garden House 57-59 Long Acre, Covent Garden, London W2CE 9JL; for inquiries contact gec@lululemon.co.uk. In order to take advantage of this offer and to use the promo code in this email for a 10% discount (“Offer”), you must visit one of the following lululemon webpages; https://www.lululemon.co.uk/en-gb/home, https://www.lululemon.de/de-de/home, https://www.lululemon.fr/fr-fr/home or https://www.eu.lululemon.com/en-lu/home.

The Offer code must be applied on the ‘My Bag’ page in order to redeem the Offer. The Offer is only valid on full-priced lululemon products available online only at one of the following lululemon webpages; https://www.lululemon.co.uk/en-gb/home, https://www.lululemon.de/de-de/home, https://www.lululemon.fr/fr-fr/home or https://www.eu.lululemon.com/en-lu/home.

The Offer is valid on only one (1) transaction per customer up to a maximum purchase value of £1,000 for UK residents, and €1000 for European residents (including applicable value added tax) , and before application of the Offer. Use of the Offer in conjunction with applicable purchases is subject to our Returns and Privacy policies and Terms of Sale, which are available online at Returns Policy, Terms of Sale and Privacy Policy

The Offer does not apply to the purchase of already marked-down (pre-discounted) products or lululemon products sold through third parties. The Offer is for the intended recipient only and the recipient may not forward the Offer to any other party. The Offer is non-transferable and cannot be combined with any other promotion, offers or discounts offered by lululemon. The Offer is not applicable on prior purchases and is not valid on returns or exchanges. Products purchased using the Offer are not for commercial re-sale. The Offer is available for a limited time from the date of issue, a date not preceding September 14, 2021, online at 12:01am (in your local time zone) until a date to be determined by lululemon. lululemon reserves the right to cancel or change this Offer at any time.

Fair Processing Notice

This fair processing notice (“Notice”) explains how we process your personal data when you participate in the 10% Off Welcome Promotion (“Promotion”). lululemon athletica UK Ltd, located at Garden House, 57-59 Long Acre, London, WC2E 9JL (“lululemon”, “we” or “us”) are the data controller for the personal data we process about you in connection with the Promotion. 


Please read this Notice before entering the Promotion to make sure you understand how we process your personal data in connection with the Promotion. For more information about our privacy practices, please refer to our privacy policy available in our stores or on our website at https://www.lululemon.co.uk/en-gb/legal/privacy.html for UK residents or https://www.eu.lululemon.com/en-lu/content/privacy.html for EU resident (“Privacy Policy”). Please also refer to the Promotion Terms and Conditions at https://www.lululemon.co.uk/en-gb/terms-of-sale/termsofsale.html.


We need to collect personal data, such as your name and e-mail address, in order to process your Promotion. The legal basis for this processing is the performance of the agreement between you and lululemon related to the Promotion. We will also collect personal data, such as your name and e-mail address, when you sign up to receive our email newsletter, in order to offer you opportunities to purchase products or services that we believe may be of interest to you, by supplementing the information we collect about you with information from third parties (the legal basis for this processing is consent). We may also wish to further use your personal data in promotional or marketing materials. In this case, we will ask for your specific consent. We retain personal data only for as long as necessary to achieve the purpose for which such personal data was collected, unless a different retention period is required under applicable law.


We may disclose your personal data to our holding company, subsidiaries and affiliates, including lululemon athletica inc., lululemon usa inc. and lululemon athletica canada inc., for the purposes described above. Since our holding company, subsidiaries and affiliates are located around the world, please note that these disclosures involve cross-border transfers of your personal data. We may also disclose your personal data with applicable regulators or other authorities when we believe doing so is reasonably necessary to comply with applicable law or legal process (including requests from authorities), to respond to claims (including inquiries by you in connection with your purchases from lululemon), or to protect the rights, property or personal safety of lululemon, our users, employees or the public. For more information about the disclosure of your personal data, please refer to our Privacy Policy.


Please note that our websites and communications may contain links to third-party websites that are not controlled or operated by lululemon. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that lululemon does not accept any responsibility or liability for these policies. Please review these policies before you disclose any personal data when visiting such third-party websites.


Subject to certain limitations and exceptions, you have various legal rights regarding our processing of your personal data, which are set out in our Privacy Policy. These include the rights to revoke your consent and to object to processing (for example, you have the right to revoke your consent to receive the newsletter at any time by clicking on the “unsubscribe” link at the bottom of our newsletter emails).


Any questions or enquiries relating to our privacy practices or procedures should be directed here.




Joe Wicks Competition

NO PURCHASE NECESSARY. A PURCHASE WILL NOT INCREASE YOUR CHANCES OF WINNING. Void where prohibited by law. The promoter of the Competition is: lululemon athletica UK Ltd (lululemon). The Competition opens on 14.10.21 at 12:00 BST and ends on 19.10.21 at 00:00 BST (Competition Period). Entry is open to residents of the UK (England, Scotland and Wales) aged 18+ except persons associated with lululemon group, its agents and suppliers, or otherwise associated with the Competition. To enter, you must be subscribed to the @lululemonuk and @thebodycoach Instagram channels in the Competition Period. Internet access may be required. Entries limited to 1 per person. Winners will be drawn at random. Odds of winning depend on number of entries received. Prize is two (2) lululemon vouchers each of a monetary value of £500 GDP each, and two (2) one-year membership(s) for The Body Coach App UK. 1 prize available in total. Limit 1 prize per entrant. No cash alternative, save at the discretion of lululemon. For information about how personal data is collected and used in connection with the Competition, visit the Competition Fair Processing Notice at https://www.lululemon.co.uk/en-gb/legal/privacy.html. For full rules and entry details, see the full terms and conditions.



Enter our new ambassador competition (“Competition”) for a chance to win two (2) lululemon vouchers each of a monetary value of £500 GDP each, and two (2) one-year membership(s) for The Body Coach App UK (“Prize”). The Competition is free to enter. No purchase necessary.


1.COMPETITION DETAILS

1.1 The promoter of this Competition is lululemon athletica UK Ltd of Garden House, 57-59 Long Acre, London, WC2E 9JL (“lululemon”, “we” or “us”).


1.2 These terms and conditions govern your participation in the Competition. By subscribing to the lululemonUK (@lululemonuk) and “the body coach” (@thebodycoach) Instagram social channels and entering the Competition, you agree to be unconditionally bound by these terms and conditions and by any other requirements set out in the promotional material relating to this Competition.


1.3 We also suggest that you refer to our Privacy Policy at https://www.lululemon.co.uk/en-gb/legal/privacy.html and to our Website Terms of Use at https://www.lululemon.co.uk/en-gb/legal/terms-of-use/terms-of-use.html


2.HOW TO ENTER

2.1 This Competition is open only to those who are legal residents of the UK (England, Scotland and Wales; for the avoidance of doubt, residents of Northern Ireland are not eligible to participate) and who are at least 18 years of age. Those under the age of 18 cannot participate in the Competition and even if they do participate and win, they will not be awarded a prize.


2.2 The Competition is not open to employees of lululemon or our corporate affiliates and subsidiaries, employees of our agents or suppliers, or anyone else who is professionally connected with the Competition, or members of the immediate families or households of such individuals.


2.3 The Competition begins on 14 October 2021 at 12:00 BST and ends on 19 October 2021 at 00:00 BST (“Competition Period”).


2.4 All entrants must be following the lululemonUK (@lululemonuk) and the body coach (@thebodycoach) Instagram handles in the Competition Period. You can follow the social channels by visiting the respective Instagram handles via web or smartphone app. You must have an active Instagram account prior to the beginning of the Competition period to be eligible. To enter:

· Follow both @lululemonuk & @thebodycoach on Instagram.

· Like the official contest post published on either Instagram page by the @lululemonuk account OR @thebodycoach account.

· Comment & tag a friend on the published Instagram page @lululmonuk OR @thebodycoach during the competition period, with a valid Instagram handle.


2.5 There is no cost to subscribe to either Instagram page. If you are required to visit lululemon’s Instagram page to enter, your operator’s standard data or communication charges shall apply.


2.6 There is a limit of one entry per Instagram handle. Any entrant using multiple Instagram handles to submit entries will be disqualified from the Competition. Lululemon holds the sole discretion to determine whether an individual has vitiated this section, and to withhold any winnings accordingly.


2.7 We will not accept entries that are: automatically generated by computer; completed by agents, third parties or organised groups; completed in bulk; or incomplete. Lululemon holds the sole discretion to determine whether an individual has vitiated this section, and to withhold any winnings accordingly.


2.8 By entering the Competition, you confirm that you are eligible to do so and eligible to claim any prize that you may win.


3.SELECTION AND NOTIFICATION OF WINNERS

3.1 Within 5 days of the end of the Competition Period, the winner(s) will be selected at random by a draw performed by a computer process and supervised by an adjudicator from all eligible entries received in accordance with these terms and conditions (each a “Winner”, together the “Winners”).


3.2 We will make reasonable efforts to notify each Winner by Instagram, Facebook or Twitter using the social handle used to enter the competition within ten (10) business days from the end of the Competition Period. Each Winner must, within ten (10) working days of being notified as the Winner, confirm to us by return message that the Winner wishes to accept their prize. Winners will receive their Prize by e-mail within 28 working days of confirming their acceptance of the Prize


3.3 If the Winner cannot be contacted or is not available, or has not claimed their Prize within ten (10) working days of receiving notification of the same, the Promoter reserves the right to randomly select an alternative Winner by the same selection process outlined above.


3.4 The Prize may not be claimed by a third party on a Winner's behalf. The Promoter does not accept any responsibility if a Winner is not able to take up the Prize.


3.5 In the event that we are prevented from awarding the Prizes or continuing with the Competition as contemplated herein by any event beyond our control, including but not limited to fire, flood, natural or man-made epidemic of health of other means, earthquake, explosion, labour dispute or strike, act of God or public enemy, satellite or equipment failure, riot or civil disturbance, terrorist threat or activity, war (declared or undeclared), epidemic, pandemic, or any federal state or local government law, order, or regulation, public health crisis, order of any court or jurisdiction, or other cause not reasonably within our control, then we shall have the right to modify, suspend, or terminate the Competition. If the Competition is terminated before the designated end date, we will (if possible and to the extent permitted by applicable law) select the winner in a random drawing from all eligible entries received as of the date of the event giving rise to the termination.


3.6 We will send the surname and county of residence of the Winner(s) to anyone who sends an e-mail to gec@lululemon.co.uk or writes to lululemon athletica, Garden House, 57-59 Long Acre, London, WC2E 9JL (enclosing a self-addressed envelope) within one month after the end of the Competition Period requesting details of the Winner(s).


3.7 If you object to any or all of your surname, county and winning entry being published or made available, please contact us at lululemon athletica UK Ltd of Garden House, 57-59 Long Acre, London, WC2E 9JL. We may still provide the information and winning entry to a relevant regulator (including the UK’s Advertising Standards Authority) on request or where necessary to comply with legal or regulatory requirements.


3.8 To be announced as a Winner, and to claim a Prize, the entrant must have complied with and remain in compliance with these terms and conditions. If an entrant does not comply with all of the above requirements within the above time frames, or if lululemon has reasonable grounds to believe that an entrant has breached any of these terms and conditions, we may disqualify the entrant without any liability to that entrant, and where entrant is a potential Winner, select a replacement Winner.


4.PRIZE INFORMATION

4.1 Each Winner will receive two (2) lululemon vouchers each of a monetary value of £500 GDP each, and two (2) one-year membership(s) for The Body Coach App UK (each a "Prize", together the "Prizes"). There is one (1) Prize Package available in total


4.2 Prizes are as stated, and are not negotiable or transferable. Prizes cannot be substituted for a cash alternative, except that we reserve the right to substitute the Prize with an alternative prize of equal or greater value in the event that the advertised prizes become unavailable for any reason.


4.3 The Body Coach Prize is supplied by Joe Wicks. We are not the supplier of that specific Prize or an agent of the supplier of the prizes. We make no warranty or representation as to the quality, value, merchantability or fitness for purpose of the aforementioned Prize and assume no liability or responsibility for the acts or omissions of the supplier or any non-performance by the supplier or defects in the Prizes. Your receipt of and use of the Prize shall be governed by the terms and conditions applicable to the prize. Please refer to these terms and conditions before entering the Competition and before claiming your prize.


4.4 The Prize must be redeemed by within 2 months of receipt by the Prize Winner.


5.LIMITATIONS ON LIABILITY


5.1 LULULEMON AND ITS PARENT, AFFILIATES, SUBSIDIARIES (INCLUDING IVIVVA ATHLETICA CANADA INC.), OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, LICENSORS AND THIRD PARTY PARTNERS (COLLECTIVELY, THE “RELEASED PARTIES”) WILL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL, EXEMPLARY, MULTIPLIED OR CONSEQUENTIAL DAMAGES, LOST PROFITS OR REVENUES OR FAILURE TO REALIZE EXPECTED SAVINGS, OR ANY DAMAGES WHATSOEVER, WHETHER OR NOT SUCH PARTY HAS BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, WHETHER UNDER CONTRACT, TORT (INCLUDING NEGLIGENCE) OR ANY OTHER THEORY, INCLUDING, WITHOUT LIMITATION, ARISING OUT OF OR IN CONNECTION WITH ANY LOSS OR OTHER DAMAGES INCLUDING, BUT NOT LIMITED TO, DAMAGE TO OR LOSS OF PROPERTY, ARISING OUT OF PARTICIPATION IN THE COMPETITION, INABILITY TO PARTICIPATE IN THE COMPETITION, OR RECEIPT OF, USE OR MISUSE OF ANY PRIZE, UNLESS SUCH LOSS OR DAMAGES ARE CAUSED DIRECTLY BY LULULEMON’S FRAUD, RECKLESSNESS, GROSS NEGLIGENCE OR NEGLIGENCE. THESE LIMITATIONS WILL APPLY NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY.


5.2 By accepting a Prize, the Winner agrees to release and hold harmless the Released Parties from and against any claim or cause of action, including, but not limited to, damage to or loss of property, arising out of participation in the Competition, inability to participate in the Competition, or receipt of, use or misuse of any Prize.


5.3 The Released Parties are not responsible for: (1) any incorrect or inaccurate information, whether caused by entrants, printing errors or by any of the equipment or programming associated with or utilized in the Competition; (2) technical failures of any kind, including, but not limited to malfunctions, interruptions, or disconnections in phone lines or network hardware or software failures of any kind including any injury or damage to any person’s computer account resulting from participating in this Competition, or mis-transcribed data; (3) unauthorized human intervention or human error which may occur in any part of the entry process or the process for allocating the prize(s); (4) technical or human error which may occur in the administration of the Competition or the processing of entries; (5) late, lost, undeliverable, damaged or stolen entries or notifications; or (6) any injury or damage to persons or property which may be caused, directly or indirectly, in whole or in part, from entrant’s participation in the Competition or receipt or use or misuse of any Prize. If for any reason an entrant's entry is confirmed to have been erroneously deleted, lost, or otherwise destroyed or corrupted, entrant’s sole remedy is another entry in the Competition, if it is possible.


5.4 Nothing in this section shall exclude the Released Parties' liability for death or personal injury caused by their negligence, for fraud or fraudulent misrepresentation, or for any other liability whose limitation is prohibited by law.


6.SOCIAL MEDIA DISCLAIMER

6.1 This Competition is in no way sponsored, endorsed or administered by, or associated with, Facebook and Instagram.


6.2 Each of Facebook and Instagram is fully released (by entrant and by lululemon) from all liability that may arise from any matter related to the Competition, and neither Facebook nor Instagram may not be held liable for any claim arising from your participation in the Competition or taking up a Prize.


7.DATA PROTECTION

7.1 We collect and use personal data to conduct the Competition, as is necessary for us to be able to perform its agreement with you and in order to comply with our legal obligations, including to select the Winners, deliver the Prizes and publish the outcome of the Competition (as required by advertising regulations).


7.2 We will process personal data in accordance with our Competition Fair Processing Notice, available at https://www.lululemon.co.uk/en-gb/legal/privacy.html. You can also find out further information about how to access, correct or update your personal information, how to make a complaint about a potential breach of privacy and how we will deal with such a complaint in our general Privacy Policy available at [https://www.lululemon.co.uk/en-gb/legal/privacy.html].


7.3 Winner(s) may be required to participate in publicity relating to the Competition


8.GOVERNING LAW AND JURISDICTION

8.1 The Competition, these terms and conditions and any dispute arising therefrom shall be governed by and construed in accordance with the laws of England and Wales. This choice of law does not deprive you of the protection afforded to you under your own laws and such provisions that cannot be derogated from by agreement by virtue of the law of your jurisdiction


8.2 The parties submit to the non-exclusive jurisdiction of the English courts. This choice of jurisdiction shall not limits your right to bring proceedings, including third party proceedings, in any other court of competent jurisdiction, and the bringing or continuing of proceedings in any one or more jurisdictions shall not preclude the bringing of proceedings in any other jurisdiction, whether concurrently or not, if and to the extent permitted by applicable law.


9.GENERAL

9.1 If any provision(s) of these terms and conditions (or any part thereof) are held to be invalid or unenforceable, all remaining provisions (or any part thereof) hereof will remain in full force and effect.


9.2 Lululemon reserves the right to amend, modify, or change the provisions of this Agreement unilaterally as it may see fit from time to time. In the event of a change or modification on a material matter, entrants to the competition will be duly notified.


9.3 You may not assign or delegate these terms and conditions or any of your rights and obligations hereunder. Any purported assignment shall be null and void.


9.4 If you have any questions or concerns about the Competition, please contact us by emailing us at [gec@lululemon.co.uk] or by writing to us at [lululemon athletica UK Ltd at Garden House, 57-59 Long Acre, London, WC2E 9JL].


Terms of Sale

These terms and conditions of sale ("Terms of Sale ") together with the documents expressly referred to on it (including our privacy policy, Cookie Policy, and Terms of Use) tells you information about lululemon and the legal terms and conditions on which lululemon sell any of the products ("Products") listed on our ("Website") to you.


These Terms will apply to any contract between us for the sale of Products to you ("Contract"). Please read these Terms carefully and make sure that you understand them, before ordering any Products. Please note that before placing an order you will be asked to agree to these Terms of Sale.


We encourage you to download and store these Terms of Sale if you purchase products from us. These Terms of Sale, and any Contract between us, are only in the English language.


WWW.LULULEMON.CO.UK is a site operated by lululemon athletica UK Ltd ("lululemon", "we", "us", "our"). lululemon is registered in England and Wales under company number 07655911 and have our registered office at 3rd Floor, White Rose house, 28A York Place, Leeds, West Yorkshire, LS1 2EZ. Our main trading address is 6 Burnsall Street

Parts 1st & 2nd Floor Rear, London, SW3 3ST, United Kingdom. Our VAT number is 117 2074 43.


To contact lululemon, please see our Contact us page.



We may revise these Terms of Sale from time to time in the following circumstances: (a) changes in how we accept payment from you; or (b) changes in relevant laws and regulatory requirements. Every time you order Products from us, the Terms of Sale in force at that time will apply to the Contract between you and us. Whenever we revise these Terms in accordance with this clause, we will keep you informed and give you notice of this by stating that these Terms of Sale have been amended and the relevant date at the top of this page.



AVAILABILITY

All Products shown on the Website are subject to availability. We will inform you by e-mail as soon as possible if the Product you have ordered is not available and we will not process your order if made. lululemon Products displayed on the Website are generally available in most cases in select company-owned stores while supplies last. In some cases, merchandise displayed on the Website may not be available in stores and lululemon makes no representations or warranties that any of the products or services displayed on the Website will be available at any time or location.


COLOURS AND PACKAGING

The images of the Products on the Website are for illustrative purposes only. We have made every effort to display as accurately as possible the colours of our Products that appear on the Website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will be accurate. Your Products may vary slightly from those images. The packaging of the Products may vary from that shown on images on our site.


USE OF THE WEBSITE

Your use of the Website is governed by our Terms of Use. Please take the time to read these, as they include important terms which apply to you.


HOW WE USE YOUR PERSONAL INFORMATION

We only use your personal information in accordance our privacy policy and Cookie Policy. For details, please see our privacy policy and Cookie Policy. Please take the time to read these policies, as they include important terms which apply to you.


AGE RESTRICTION ON PURCHASE

The Website is not intended for use by individuals under the age of 18, and we do not knowingly collect any information from persons below the age of 18. In order to contract with lululemon, you must be 18 years old or over and, save as where you place your order using a valid gift card issued by us, possess a valid credit or debit card issued by a bank acceptable to us. We intend to rely upon these Terms of Sale, our privacy policy, Terms of Use and Cookie Policy in relation to the Contract between you and us.


ORDER

You can submit an order for Products by completing the details required on the order summary page and clicking the complete order button. All prices include VAT where applicable.

Goods supplied are not for resale. lululemon are under no obligation to accept your order, but would normally do so where the product is available, the order reflects current pricing and your credit card/debit card payment is approved by your credit card/debit card company.

The display of any product on our Website is in no way an offer by us to sell to you. It is your response that is the offer. Accordingly, we are not liable to sell you any product that might be quoted at a price lower than that meant by us.


ACCEPTANCE OF YOUR ORDER

The technical steps required to create the Contract between you and us are as follows:

Place Order: You place the order for your products on the Website by pressing the confirm order button at the end of the checkout process. You will be guided through the process of placing an order by a series of simple instructions on the Website;

Order Acknowledgment: We will send you an order acknowledgement email detailing the products you have ordered. This is not an order confirmation or order acceptance from lululemon;

Shipping Confirmation: As your Product is shipped from our warehouse, we will send you a shipping confirmation email;

Order Acceptance: Order acceptance and the completion of the Contract between you and us will take place on the dispatch to you of the

Product(s) ordered unless we have notified you that we do not accept your order, or you have cancelled it in accordance with these Terms of Sale. The Shipping Confirmation email shall also serve as your order acceptance.

Risk of loss and title for the product purchased from the Website passes to you upon delivery of the products to the carrier. If we do not accept your order for any reason or the price of the product has increased between the time of the order and our acceptance of it (or if a supplementary delivery charge applies), we will email you to advise you of the change. You will then need to resubmit your order. Only credit, debit cards and lululemon gift cards are acceptable as payment for orders via this Website.


HOW TO PAY

You can only pay for Products using one of the debit or credit cards listed below or by using a valid gift card issued by us (you can purchase gift cards in store). We accept the following cards: Visa, MasterCard, American Express, Visa Debit and Maestro for payment.


Payment for the Products and all applicable delivery charges is in advance. We will not charge your debit card or credit card or gift card until we dispatch your order. We take every reasonable care to ensure that your order and subsequent transactions are conducted via a secure link. As we are not responsible for the operation of the secure link we will not, unless we are negligent, be liable for any loss you may suffer if a third party obtains unauthorised access to any information you provide via such link. If products are not available for any reason after we have received your order, we will let you know. We will not charge you for these products and will refund any amounts already paid (if any) by way of a credit to your credit card/ debit card account (as applicable).


PAYMENT WITH KLARNA

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the option to pay through Klarna. Payment is to be made to Klarna, subject to their terms and conditions provided below. FAQ’s on paying with Klarna can be found here


PAY LATER IN 3

Further information on using Pay Later in 3, including applicable Terms with Klarna, can be found here. Klarna's Services Terms may be found here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s Privacy Notice, found here.


MORE ON KLARNA

Additional information can be found on Klarna’s Support page here, or our FAQ page here


SECURITY CHECKS

As part of our policy to protect against fraudulent use of credit / debit cards, we conduct security checks on all orders received. These checks can take various forms and may involve contacting you by telephone before we process your order. We also procure the services of various credit rating and fraud prevention companies and we may share details of your order with them for the sole purpose of detecting and preventing fraudulent use of your payment cards(in accordance with our PRIVACY POLICY).


YOUR RIGHT TO CANCEL

If you are contracting as a consumer, you may cancel your order at any time within fourteen (14) days, beginning on the day after you received your order. In this case, you will receive a full refund of the price paid for the product(s) in accordance with our returns and refunds policy.

Your legal right to cancel the Contract starts from the date of the Shipping Confirmation, which is when the Contract between us is formed. If the Products have already been delivered to you, you have a period of 14 (fourteen) days in which you may cancel, starting from the day after the day you receive the Products. However, we may have delivered (or dispatched) the Products you have ordered. In this circumstance, if you are returning the Product(s) to us for any reason other than the products being faulty, you are responsible for returning the products to us and pay the cost of doing so.

To avoid this, we recommend that you advise us as soon as possible if you wish to exercise this right to cancel your order. If you wish to cancel your order, please contact our Guest Education Centre telephone line or e-mail us at GEC@LULULEMON.CO.UK .You may wish to keep a copy of your cancellation notification for your own records.

Any Products returned must be received by us in the same unused condition with the tags attached and, to the extent possible, in the same packaging as when we delivered them to you. Please note that in addition to your right to withdraw, we operate a Returns and Refund Policy.You should read this policy as this gives you extra benefits. This policy may be found below.

Details of your right of cancellation, and an explanation of how to exercise it, are provided in the Shipping Confirmation. This provision does not affect your other statutory rights as a consumer.


OUR RETURNS AND REFUND POLICY

If you're not 100% satisfied, you have thirty (30) days from the day you receive your order to return it back to us. All merchandise must be unwashed and unworn. All hangtags must be attached to the garment and proof of payment must accompany the garment(s) at the time of return. All garments are subject to inspection. Shipping costs are not refunded. You will receive a full refund of the price you paid for the Products less any applicable delivery charges which are not refundable.


We will process the refund due to you as soon as possible and, in any case, within thirty (30) calendar days of the day on which you gave us notice of cancellation.


If the Products were delivered to you: you must return the Products to us as soon as reasonably practicable; unless the Products are faulty or not as described, you will be responsible for the cost of returning the Products to us; and you have a legal obligation to keep the Products in your possession and to take reasonable care of the Products while they are in your possession. For more information on how to return an item to our ecommerce warehouse, please visit our FAQS.

You may also return the Products to our stores.

We refund you on the credit card or debit card or gift card used by you to pay.


Details of your legal right to cancel and an explanation of how to exercise it are provided in the Shipping Confirmation.


FAULTY PRODUCTS

If you have returned the Products to us because they are faulty or mis-described, we will refund the price of a defective Product in full and any applicable delivery charges.


PRODUCTS EXCLUDED FROM RETURN

Subject to your right to cancel and your statutory rights, products excluded from return are: headwear, water bottles and gift cards



We make every effort to deliver all products to the United Kingdom in accordance with the timescales set out below. Where this is not possible, we will seek to notify you and, unless we state otherwise, ensure that your products are delivered within 28 days from acceptance. 

 

Your order will be fulfilled by the estimated delivery date set out in the Shipping Confirmation, unless there is an event outside our control. If we are unable to meet the estimated delivery date our nominated carrier will update you with the updated timeframe.  

 

Delivery will be completed when we deliver the products to the address you gave us. 

The products will be your responsibility from the completion of delivery. You own the products once we have received payment in full, including all applicable delivery charges. 

 

In the U.K, we offer a standard service. The prices are set out below: 

Delivery to the U.K. 

Option: Standard Delivery 

Cost: No Charge 

Order Tracking: Yes via email link 

 

You can also track the progress of your delivery using the link that's in your order confirmation email. Please note that it can take up to 12 hours for your order to appear on the system. 

 

The prices of the Products will be as quoted on our site from time to time. We take all reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system. However if we discover an error in the price of Product(s) you ordered, we will inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Products to you at the incorrect (lower) price.


Prices for our Products may change from time to time, but changes will not affect any order which we have confirmed with a Shipping Confirmation.

The price of a Product includes VAT (where applicable).


The price of a Product does not include delivery charges. Our delivery charges are as quoted on our site from time to time. To check relevant delivery charges, please refer to our FAQs.



We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under any contract that is caused by events outside our reasonable control ("Event Outside Our Control").


An Event Outside Our Control includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following: (a) strikes, lock-outs or other industrial action; (b) civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; (c) fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster; (d) impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; (e) impossibility of the use of public or private telecommunications networks; (f) the acts, decrees, legislation, regulations or restrictions of any government; and (g) pandemic or epidemic.


Our performance under any contract is deemed to be suspended for the period that the Event Outside Our Control continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Event Outside Our Control to a close or to find a solution by which our obligations under the Contract may be performed despite the Event Outside Our Control.



If you need to contact us for any reason, you can reach us using any of the methods found on the contact us page.




This contract is between you and us. No other person shall have any rights to enforce any of its terms.




If we fail to insist that you perform any of your obligations under these Terms of Sale, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.



If any provision of these Terms of Sale is held to be invalid, illegal or unenforceable in any respect under any applicable law or rule in any jurisdiction, such invalidity, illegality or unenforceability will not affect the effectiveness or validity of any provision in any other jurisdiction, and these Terms of Sale will be reformed, construed and enforced in such jurisdiction as if such provision had never been contained herein. Any headings or titles herein are for convenience only.


lululemon's performance of these Terms of Sale is subject to existing laws and legal process, and nothing contained in these Terms of Sale or our Privacy Policy is in derogation of lululemon's right to comply with law enforcement requests or requirements relating to your use of the Sites or information provided to or gathered by lululemon with respect to such use.



The official language of these Terms of Sale exclusively shall be, and all communications and agreements between lululemon and you and any proceedings in connection with these Terms of Sale and/or your use of the Website, exclusively shall be made in, the English language.


lululemon and you waive any rights we may have under any other law to have these Terms of Sale written in another language, and any translation of this Terms of Sale will be for convenience only.



These Terms of Sale, the Terms of UseCookie Policy and our privacy policy constitute the entire agreement between you and lululemon with respect to the Sites, and they supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and lululemon with respect to the Websites.



These Terms of Sale shall be governed by, construed and enforced in accordance with the law of Switzerland, without giving effect to any conflict of law provisions. The Swiss courts will have non-exclusive jurisdiction over any claim or any dispute arising from, or related to, a visit to the Website, although lululemon retain the right to bring proceedings against you for breach of these Terms of Sale in your country of residence or any other relevant country.




If you have any concerns about material which appears on our site, please contact us by email at: GEC@LULULEMON.CO.UK. You can also contact us in writting at: lululemon athletica 400-1818 Cornwall Ave Vancouver, BC V6J 1C7 Canada