Returns Policy & Refunds

To make an online return, follow these easy steps:

  1. Click the button below to start your return or visit my account 
  2. Enter your order number and email address (you can find it on your order confirmation email or pack slip) 
  3. Select the item(s) you wish to return
  4. A pre-paid shipping label and a return receipt will be generated for you to download and will also be emailed to you directly
  5. Print the shipping label and return receipt
  6. Place your item(s) and the return receipt in the reusable shipping bag or box 
  7. Tape the shipping label to the outside of the package and make sure that the barcode portion of the label is visible
  8. Drop off at nearest UPS Drop off location

Once your parcel has been scanned by UPS, you can track your return via the link in your return confirmation email.

Online purchases may be returned to any lululemon store excluding concessions and outlets (Harrods, Selfridges, Brown Thomas, Le Bon Marché Oberpollinger, NK, Bicester Village, Wertheim Village). Simply set up your return here and select ‘Return to Store’, then head in with your original packslip and return confirmation email. You can find your nearest store here.


Note: We are unable to process refunds to Klarna and PayPal in our stores, but we can apply a credit to a gift card, AMEX, Visa or MasterCard.


COVID-19 Update: In line with the latest government guidelines, all of our stores are now temporarily closed until further notice. If your gear was purchased in the 30 days before the date of temporary closure, you’ll be able to return or exchange it up to 30 days after your local store opens again. Timing may vary store by store—we continue to monitor the current situation and do what's best for our educators and guests. If you would like to post your order back to us please contact our Guest Education Centre here and we will be happy to help. 

 

Our returns policy is as follows:

- We offer complementary returns

- Returns must be made within 30 days from the delivery date

- All merchandise must be unwashed and unworn with the original hangtags attached

- Proof of payment must accompany the return

- All garments are subject to inspection

Note: subject to your right to cancel and your statutory rights, products excluded from return are: headwear, face masks and gift cards. Swimwear must be returned with hygienic liner intact.

Please contact our Guest Education Centre directly for help.

Please contact our Guest Education Centre directly for help. They can help organise your return in an alternative way

For help please contact our Guest Education Centre here.

For in-store returns there is no need to print your shipping label, you can simply show the store Educator the original pack slip and your return confirmation email (directly on your phone). 

Once we receive your return at our warehouse, it will take 5-7 business days to process. Your funds will then be credited back to your original method of payment. Please keep in mind it can take up to 3-10 business days for the funds to appear on your statement, depending on your banking institution. 

Returns are free and easy within 30 days of receiving your order if they qualify as per our returns policy.


Your return authorisation number is included on your return receipt once you generate your return. Be sure to include this receipt inside your return for ease of processing.


You can get a copy of your return label at any time through our returns portal by accessing your return information here, or find it attached to your return confirmation email.

If you can't select your items to return, it is because your items were received more than 30 days ago and are now outside the change-of-mind returns period. If this is not the case, or you would like to process a quality return outside this period, please head into store or contact our GEC to process your return.


Cross-border goods can be exchanged (in-store only) or the credit can be put onto a gift card (in-store or by mail). Please keep in mind that the items you bring back will be valued in the currency of the country processing the return.

Yes! Please bring your product back to your nearest store. Find out where yours is here.

We do not currently offer gift receipts for online purchases.

Please contact our Guest Education Centre here or visit a lululemon store (find your nearest location here to arrange for an exchange of a gifted item.