Terms of Sale


Bounce Back Cards
Terms and Conditions

1. Terms of Use

1.1 lululemon Athletica UK Ltd and/or its local affiliates in other countries across the EU and EEA (“lululemon” or “we”) will grant eligible persons an opportunity to receive a complimentary card which will entitle the recipient to redeem in store and receive a complimentary lululemon gift (“Bounce Back Card”).

1.2 These Bounce Back Card Terms and Conditions (the “Bounce Back Card Terms”) apply to all lululemon physical Bounce Back gift cards used, or otherwise redeemed (collectively, “Used”) by you.

1.3 By Using a Bounce Back Card, you agree to be bound by the Bounce Back Card Terms. You agree and acknowledge that lululemon may process your personal data in connection with your Use of the Bounce Back Cards in accordance with its Privacy Policy which can be found on your local lululemon website.

1.4 In these Bounce Back Card Terms, “you” and “your” means the cardholder who Uses a Bounce Back Card.  “Stores” means lululemon-owned and operated retail stores.

2. Eligibility

2.1 To be eligible to receive a Bounce Back Card you must be present at a community event which has been organised by the lululemon Store or community team.

2.2 This promotion is available only in lululemon stores in United Kingdom, France, Germany, and Spain and is limited to the specific Store operating the event.

2.3 lululemon may issue Bounce Back Cards and determine eligibility at its sole discretion; and lululemon reserves the right to change, suspend, terminate, or revoke its Bounce Back Card program.

3. The Gift

3.1. This is a physical card that community and store teams will give to guests or attendees of a lululemon community event which can then be redeemed for a complimentary lululemon gift of our discretion (“Gift”).

3.2. The Gift is non-refundable. 

3.3. The Gift cannot be exchanged.

3.4. The Gift cannot be exchanged for another item and can only be redeemed for the gift written on the complimentary gift card.

3.5. The Gift can only be redeemed from the Store written on the card and will not be valid in any other lululemon store.

3.6. The Gift is subject to availability.

3.7. The Gift is limited to one per person.

3.8. You are under no obligation to accept the Bounce Back Card or Gift.

Your Use of a Bounce Back Card certifies and represents to lululemon that the activities in which the Bounce Back Card will be used will comply with the Terms, all applicable laws, rules, and regulations and that the Bounce Back Card will not be used in any manner that is misleading, deceptive, unfair, or otherwise harmful to guests. In addition, you agree to defend and indemnify lululemon and its subsidiaries and affiliates from and against any claims, expenses, or liabilities made against or incurred by any of them in connection with your Use of a Bounce Back Card or violation of the Terms. You agree to release lululemon from and against all claims and expenses you may have and liabilities you may incur in connection with your Use of the Bounce Back Card or violation of any of the Terms.

4.. No Promotional Use or Affiliation with lululemon

The Bounce Back Cards may be used as personal gift but may not be used in connection with any marketing, advertising, or other promotional activities (including, without limitation, via websites, Internet advertisements, email, telemarketing, direct mail, newspaper and magazine advertisements, and radio and television broadcasts).  

It is strictly prohibited to use lululemon’s name, logo, trade dress (including any image/likeness of the Bounce Back Cards), or intellectual properties, including, without limitation, trademark and copyright, in connection with Bounce Back Cards in any way that states or implies that any person, website, business, product, or service is endorsed or sponsored by or otherwise affiliated with lululemon or any of its subsidiaries or affiliates.

5. Limitation of Liability  


6. Governing Law  

When you receive, or redeem a Bounce Back Card, you agree that the laws of the local jurisdiction, without regard to principles of conflict of laws, will govern these Bounce Back Card Terms.



10% Off Welcome Promotion

This offer is made by lululemon athletica UK ltd. of Garden House 57-59 Long Acre, Covent Garden, London W2CE 9JL; for inquiries contact [email protected]. In order to take advantage of this offer and to use the promo code in this email for a 10% discount (“Offer”), you must visit one of the following lululemon webpages; https://www.lululemon.co.uk/en-gb/home, https://www.lululemon.de/de-de/home, https://www.lululemon.fr/fr-fr/home or https://www.eu.lululemon.com/en-lu/home. The Offer code must be applied on the ‘My Bag’ page in order to redeem the Offer. The Offer is only valid on full-priced lululemon products available online only at one of the following lululemon webpages; https://www.lululemon.co.uk/en-gb/home, https://www.lululemon.de/de-de/home, https://www.lululemon.fr/fr-fr/home or https://www.eu.lululemon.com/en-lu/home. The Offer is valid on only one (1) transaction per customer up to a maximum purchase value of £1,000 for UK residents, and €1000 for European residents (including applicable value added tax) , and before application of the Offer. Use of the Offer in conjunction with applicable purchases is subject to our Returns and Privacy policies and Terms of Sale, which are available online at Returns Policy, Terms of Sale and Privacy Policy. The Offer does not apply to the purchase of already marked-down (pre-discounted) products or lululemon products sold through third parties. The Offer is for the intended recipient only and the recipient may not forward the Offer to any other party. The Offer is non-transferable and cannot be combined with any other promotion, offers or discounts offered by lululemon. This offer cannot be redeemed against gift cards. The Offer is not applicable on prior purchases and is not valid on returns or exchanges. Products purchased using the Offer are not for commercial re-sale. The Offer is available for a limited time from the date of issue, a date not preceding September 14, 2021, online at 12:01am (in your local time zone) until a date to be determined by lululemon. lululemon reserves the right to cancel or change this Offer at any time.

These terms and conditions of sale ("Terms of Sale ") together with the documents expressly referred to on it (including our privacy policy, Cookie Policy, and Terms of Use) tells you information about lululemon and the legal terms and conditions on which lululemon sell any of the products ("Products") listed on our ("Website") to you.

These Terms will apply to any contract between us for the sale of Products to you ("Contract"). Please read these Terms carefully and make sure that you understand them, before ordering any Products. Please note that before placing an order you will be asked to agree to these Terms of Sale.

We encourage you to download and store these Terms of Sale if you purchase products from us. These Terms of Sale, and any Contract between us, are only in the English language.



WWW.LULULEMON.CO.UK is a site operated by lululemon athletica UK Ltd ("lululemon", "we", "us", "our"). lululemon is registered in England and Wales under company number 07655911 and have our registered office at 3rd Floor, White Rose house, 28A York Place, Leeds, West Yorkshire, LS1 2EZ. Our main trading address is 6 Burnsall Street

Parts 1st & 2nd Floor Rear, London, SW3 3ST, United Kingdom. Our VAT number is 117 2074 43.

To contact lululemon, please see our Contact us page.



We may revise these Terms of Sale from time to time in the following circumstances: (a) changes in how we accept payment from you; or (b) changes in relevant laws and regulatory requirements. Every time you order Products from us, the Terms of Sale in force at that time will apply to the Contract between you and us. Whenever we revise these Terms in accordance with this clause, we will keep you informed and give you notice of this by stating that these Terms of Sale have been amended and the relevant date at the top of this page.



All Products shown on the Website are subject to availability. We will inform you by e-mail as soon as possible if the Product you have ordered is not available and we will not process your order if made. lululemon Products displayed on the Website are generally available in most cases in select company-owned stores while supplies last. In some cases, merchandise displayed on the Website may not be available in stores and lululemon makes no representations or warranties that any of the products or services displayed on the Website will be available at any time or location.


The images of the Products on the Website are for illustrative purposes only. We have made every effort to display as accurately as possible the colours of our Products that appear on the Website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will be accurate. Your Products may vary slightly from those images. The packaging of the Products may vary from that shown on images on our site.


Your use of the Website is governed by our Terms of Use. Please take the time to read these, as they include important terms which apply to you.


We only use your personal information in accordance our privacy policy and Cookie Policy. For details, please see our privacy policy and Cookie Policy. Please take the time to read these policies, as they include important terms which apply to you.


The Website is not intended for use by individuals under the age of 18, and we do not knowingly collect any information from persons below the age of 18. In order to contract with lululemon, you must be 18 years old or over and, save as where you place your order using a valid gift card issued by us, possess a valid credit or debit card issued by a bank acceptable to us. We intend to rely upon these Terms of Sale, our privacy policy, Terms of Use and Cookie Policy in relation to the Contract between you and us.


You can submit an order for Products by completing the details required on the order summary page and clicking the complete order button. All prices include VAT where applicable.

Goods supplied are not for resale. lululemon are under no obligation to accept your order, but would normally do so where the product is available, the order reflects current pricing and your credit card/debit card payment is approved by your credit card/debit card company.

The display of any product on our Website is in no way an offer by us to sell to you. It is your response that is the offer. Accordingly, we are not liable to sell you any product that might be quoted at a price lower than that meant by us.


The technical steps required to create the Contract between you and us are as follows:

Place Order: You place the order for your products on the Website by pressing the confirm order button at the end of the checkout process. You will be guided through the process of placing an order by a series of simple instructions on the Website;

Order Acknowledgment: We will send you an order acknowledgement email detailing the products you have ordered. This is not an order confirmation or order acceptance from lululemon;

Shipping Confirmation: As your Product is shipped from our warehouse, we will send you a shipping confirmation email;

Order Acceptance: Order acceptance and the completion of the Contract between you and us will take place on the dispatch to you of the

Product(s) ordered unless we have notified you that we do not accept your order, or you have cancelled it in accordance with these Terms of Sale. The Shipping Confirmation email shall also serve as your order acceptance.

Risk of loss and title for the product purchased from the Website passes to you upon delivery of the products to the carrier. If we do not accept your order for any reason or the price of the product has increased between the time of the order and our acceptance of it (or if a supplementary delivery charge applies), we will email you to advise you of the change. You will then need to resubmit your order. Only credit, debit cards and lululemon gift cards are acceptable as payment for orders via this Website.


You can only pay for Products using one of the debit or credit cards listed below or by using a valid gift card issued by us (you can purchase gift cards in store). We accept the following cards: Visa, MasterCard, American Express, Visa Debit and Maestro for payment.

Payment for the Products and all applicable delivery charges is in advance. We will not charge your debit card or credit card or gift card until we dispatch your order. We take every reasonable care to ensure that your order and subsequent transactions are conducted via a secure link. As we are not responsible for the operation of the secure link we will not, unless we are negligent, be liable for any loss you may suffer if a third party obtains unauthorised access to any information you provide via such link. If products are not available for any reason after we have received your order, we will let you know. We will not charge you for these products and will refund any amounts already paid (if any) by way of a credit to your credit card/ debit card account (as applicable).


In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the option to pay through Klarna. Payment is to be made to Klarna, subject to their terms and conditions provided below. FAQ’s on paying with Klarna can be found here


Further information on using Pay Later in 3, including applicable Terms with Klarna, can be found here. Klarna's Services Terms may be found here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s Privacy Notice, found here.


Additional information can be found on Klarna’s Support page here, or our FAQ page here


As part of our policy to protect against fraudulent use of credit / debit cards, we conduct security checks on all orders received. These checks can take various forms and may involve contacting you by telephone before we process your order. We also procure the services of various credit rating and fraud prevention companies and we may share details of your order with them for the sole purpose of detecting and preventing fraudulent use of your payment cards(in accordance with our PRIVACY POLICY).


If you are contracting as a consumer, you may cancel your order at any time within fourteen (14) days, beginning on the day after you received your order. In this case, you will receive a full refund of the price paid for the product(s) in accordance with our returns and refunds policy.

Your legal right to cancel the Contract starts from the date of the Shipping Confirmation, which is when the Contract between us is formed. If the Products have already been delivered to you, you have a period of 14 (fourteen) days in which you may cancel, starting from the day after the day you receive the Products. However, we may have delivered (or dispatched) the Products you have ordered. In this circumstance, if you are returning the Product(s) to us for any reason other than the products being faulty, you are responsible for returning the products to us and pay the cost of doing so.

To avoid this, we recommend that you advise us as soon as possible if you wish to exercise this right to cancel your order. If you wish to cancel your order, please contact our Guest Education Centre telephone line or e-mail us at [email protected] .You may wish to keep a copy of your cancellation notification for your own records.

Any Products returned must be received by us in the same unused condition with the tags attached and, to the extent possible, in the same packaging as when we delivered them to you. Please note that in addition to your right to withdraw, we operate a Returns and Refund Policy.You should read this policy as this gives you extra benefits. This policy may be found below.

Details of your right of cancellation, and an explanation of how to exercise it, are provided in the Shipping Confirmation. This provision does not affect your other statutory rights as a consumer.


If you're not 100% satisfied, you have thirty (30) days from the day you receive your order to return it back to us. All merchandise must be unwashed and unworn. All hangtags must be attached to the garment and proof of payment must accompany the garment(s) at the time of return. All garments are subject to inspection. Shipping costs are not refunded. You will receive a full refund of the price you paid for the Products less any applicable delivery charges which are not refundable.

We will process the refund due to you as soon as possible and, in any case, within thirty (30) calendar days of the day on which you gave us notice of cancellation.

If the Products were delivered to you: you must return the Products to us as soon as reasonably practicable; unless the Products are faulty or not as described, you will be responsible for the cost of returning the Products to us; and you have a legal obligation to keep the Products in your possession and to take reasonable care of the Products while they are in your possession. For more information on how to return an item to our ecommerce warehouse, please visit our FAQS.

You may also return the Products to our stores.

We refund you on the credit card or debit card or gift card used by you to pay.

Details of your legal right to cancel and an explanation of how to exercise it are provided in the Shipping Confirmation.


If you have returned the Products to us because they are faulty or mis-described, we will refund the price of a defective Product in full and any applicable delivery charges.


Subject to your right to cancel and your statutory rights, products excluded from return are: underwear, headwear, water bottles and gift cards.


Your order will be fulfilled by the estimated delivery date set out in the Shipping Confirmation, unless there is an Event Outside Our Control (as defined below). If we are unable to meet the estimated delivery date because of an Event Outside Our Control, we will contact you with a revised estimated delivery date. Delivery will be completed when we deliver the Products to the address you gave us. The Products will be your responsibility from the completion of delivery. You own the Products once we have received payment in full, including all applicable delivery charges.

We offer standard and express delivery services in France.

Standard (3-5 business days): Free

Order Tracking: Yes via email link

Express (1 business day): €10

Order Tracking: Yes via email link

You can also track the progress of your delivery using the link that is in your shipping confirmation email. Please note that it can take up to 12 hours for your order to appear on the system.


The prices of the Products will be as quoted on our site from time to time. We take all reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system. However if we discover an error in the price of Product(s) you ordered, we will inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Products to you at the incorrect (lower) price.

Prices for our Products may change from time to time, but changes will not affect any order which we have confirmed with a Shipping Confirmation.

The price of a Product includes VAT (where applicable).

The price of a Product does not include delivery charges. Our delivery charges are as quoted on our site from time to time. To check relevant delivery charges, please refer to our FAQs.


To the maximum extent permitted by the applicable law, when you order goods from the Website, to the extent permitted by applicable law, our aggregate liability to you for any loss or damage arising in connection with these Terms of Sale shall be limited in respect of each claim, to the purchase price of your order.

If we fail to comply with these Terms of Sale, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms of Sale or our negligence. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into the Contract.

We only supply the Products for domestic and private use. You agree not to use the product for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

Nothing in these Terms of Sale shall exclude or limit our liability for personal injury or death caused by our negligence. In addition, these Terms of Sale shall not limit or exclude any other liability that we are not permitted to limit or exclude under applicable law. We will also not be responsible for any loss or damage caused to you where you are not entering into these terms as a consumer.


We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under any contract that is caused by events outside our reasonable control ("Event Outside Our Control").

An Event Outside Our Control includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following: (a) strikes, lock-outs or other industrial action; (b) civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; (c) fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster; (d) impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; (e) impossibility of the use of public or private telecommunications networks; (f) the acts, decrees, legislation, regulations or restrictions of any government; and (g) pandemic or epidemic.

Our performance under any contract is deemed to be suspended for the period that the Event Outside Our Control continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Event Outside Our Control to a close or to find a solution by which our obligations under the Contract may be performed despite the Event Outside Our Control.


If you need to contact us for any reason, you can reach us using any of the methods found on the contact us page.


This contract is between you and us. No other person shall have any rights to enforce any of its terms.


If we fail to insist that you perform any of your obligations under these Terms of Sale, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.


If any provision of these Terms of Sale is held to be invalid, illegal or unenforceable in any respect under any applicable law or rule in any jurisdiction, such invalidity, illegality or unenforceability will not affect the effectiveness or validity of any provision in any other jurisdiction, and these Terms of Sale will be reformed, construed and enforced in such jurisdiction as if such provision had never been contained herein. Any headings or titles herein are for convenience only.

lululemon's performance of these Terms of Sale is subject to existing laws and legal process, and nothing contained in these Terms of Sale or our Privacy Policy is in derogation of lululemon's right to comply with law enforcement requests or requirements relating to your use of the Sites or information provided to or gathered by lululemon with respect to such use.


The official language of these Terms of Sale exclusively shall be, and all communications and agreements between lululemon and you and any proceedings in connection with these Terms of Sale and/or your use of the Website, exclusively shall be made in, the English language.

lululemon and you waive any rights we may have under any other law to have these Terms of Sale written in another language, and any translation of this Terms of Sale will be for convenience only.


These Terms of Sale, the Terms of Use, Cookie Policy and our privacy  policy constitute the entire agreement between you and lululemon with respect to the Sites, and they supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and lululemon with respect to the Websites.


These Terms of Sale shall be governed by, construed and enforced in accordance with the law of Switzerland, without giving effect to any conflict of law provisions. The Swiss courts will have non-exclusive jurisdiction over any claim or any dispute arising from, or related to, a visit to the Website, although lululemon retain the right to bring proceedings against you for breach of these Terms of Sale in your country of residence or any other relevant country.


If you have any concerns about material which appears on our site, please contact us by email at: [email protected]. You can also contact us in writting at: lululemon athletica 400-1818 Cornwall Ave Vancouver, BC V6J 1C7 Canada