Klarna FAQ

Klarna is an alternate payment service provider that allows you to split your purchase into 3 interest-free payments. Klarna takes end-to-end responsibility for your payment.

If your basket is eligible for 3 interest-free payments with Klarna, you will be able to select Klarna as a payment method during checkout.

After your order is shipped, you will be charged for the first third of the total amount. Klarna will send a notification once the payment has been processed. You will be informed ahead of time before the next payments.

Klarna strives to make online shopping a safe and secure experience. You can read more about how Klarna handles your personal information in the Privacy Policy section of the Klarna Checkout User Terms here.

Klarna’s solution is designed to prevent unauthorised use and to protect your personal information. To achieve this, they use security measures that include computer safeguards and secured files and buildings. They also maintain other physical, electronic and procedural safeguards to protect this information and they limit access to information to those employees for whom access is appropriate.

Klarna ‘pay in three’ is only available on our UK website at the moment but you’ll see it on more of our European websites soon.

To sign up, you will need:

1. A UK-issued debit or credit card

2. To be 18 years of age or over

3. An email address

4. An SMS-capable phone number

5. A UK residential address for delivery

Klarna currently accepts most debit and credit cards (i.e., Mastercard, Visa, AMEX, Discover). Please note, prepaid cards are not accepted.

Please refer to our regional websites for availability in other countries.

Klarna is not available on purchases of gift cards or memberships. If you’re purchasing gift cards along with Klarna-eligible products, you’ll need to place two separate orders.

Yes, Klarna plans are available on orders with a minimum spend of £10 and a maximum spend of £1,000.

Klarna may run so-called unrecorded enquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna, but not visible to other lenders. Neither Klarna nor lululemon run credit searches against you that could impact your credit rating.

Please spend responsibly – Borrowing beyond your means could seriously affect your financial status, ensure you can afford to make your monthly repayments on time by the due date.

Although Pay later in 3 interest-free installments is widely promoted it is not always universally available. The Pay later in 3 interest-free installments payment option is automatically generated by algorithms that are dependent upon a number of factors including address details, cardholder details, amount of order, the online store, previous order history and item availability.

Klarna is unique and offers Pay later in 3 interest-free instalments based on a number of factors such as the order value, previous order history and item availability. If you are 18 or over, you can improve your chances of being offered Pay later in 3 interest-free installments by ensuring you provide your full name and accurate address details and shipping to your registered billing address. All orders are assessed individually. Just because you have been accepted for Pay later in 3 interest-free installments before does not mean it will be offered for every order. In turn, if your application for Pay later in 3 interest-free installments is denied, it does not mean it will be denied for all future orders.

The first payment is taken from your debit or credit card at the time the merchant confirms your order. The two remaining payments will also be taken from your card 30 and 60 days after the first payment is taken.

Klarna will tell you the due dates via electronic communication and they are viewable in the Klarna application. Read more here.

If you want to pay the outstanding balance of your purchase early or before the due date, simply log in at the top of the Klarna page, go to the order page, and select “Pay off early”.

You can log into the Klarna app and live chat with Klarna’s customer service agents 24/7 to confirm payment or request that your contact details be updated. Additional FAQs on Klarna can be found here.

Klarna will automatically attempt to collect payment for your payments purchase from the card that you entered at checkout. You can find out when your payments will be collected in the email that you received at the time of purchase or by logging into your Klarna account.

If the automatic payment fails, Klarna will try again after 7 days. If this payment also fails, Klarna will make another attempt after a further 7 days (14 days after the date of the first attempt). 

Failure to make payment on time could result in your debt being passed to a debt collection agency and affect future lending decisions made by Klarna.

Klarna will automatically attempt to collect your payment for your Pay later in 3 interest-free instalments purchase at lululemon from the debit or credit card you entered at checkout. If we are unable to collect your payment on the scheduled due date Klarna will make two further attempts to automatically collect payment, one at 7 days post missed payment and one at 14 days. Should this last payment attempt fail, Klarna will issue you a statement for the full outstanding order amount which will become payable 15 days later. Klarna shall notify you when a payment is due two days in advance of attempting to collect your payment and you can always monitor the due date in Klarna app at your convenience.

You will not be charged fees or interest for late and/or missed repayment(s). Your credit score will not be impacted by using Klarna’s ‘Pay later in 3 instalments’ product even if you have failed to pay on time. If you fail to make a payment you will be in default, and may be unable to use the service in the future. We may continue to attempt to collect overdue and currently due payments on subsequent due dates, or invoice you separately for the unpaid total. If you do not pay for your purchase, Klarna may engage with an external debt collection agency to collect on our behalf. Debt collection agencies are used as a last resort.

Payment information is processed securely by Klarna. No card details are transferred to or held by lululemon. All transactions take place via connections secured with the latest industry standard security protocols.

Klarna will notify you via email and push notification from the Klarna app when a payment is due and when this has successfully been collected, or in the unlikely event of your payment failing. If a payment has been collected but you have not received payment confirmation, you can always check the status of your order and payments in the Klarna app or by logging in at www.klarna.com/uk.

You can log in the Klarna app or at www.klarna.com/uk , where you will find all of your orders and payment schedule information. Visit Klarna app or Klarna’s Customer Service page for a full list of FAQs, live chat and telephone options.

Klarna orders are delivered as per our standard shipping time frame after you complete your order online.

Visit our shipping page for more information by clicking here

In the event that your goods have not been received please contact our GEC to check on your order and delivery status. You can also contact Klarna’s Customer Service so that we can postpone the due date on your payment or put the order on hold in the Klarna app while you wait for the goods to arrive.

Changed your mind? Make sure your purchase is eligible for return, you can view our return policy here. You can set up an online return here. We are unable to process Klarna refunds in store. We’ll let Klarna know about your return and they’ll handle your refund. Make sure you’re not returning your items to Klarna directly. 

If you think there’s a problem with your Klarna purchase payment or refund, connect with their support team directly. Klarna’s customer service agents are available 24/7.

Once we have received the return (partial or full) at our warehouse, an updated statement with an adjusted payment schedule will be sent to you by Klarna if you’ve made a partial return. With a full return, we shall refund any payments collected and cancel any future scheduled payments. You are always able to monitor the status of your order in the Klarna app and you can find out more about the lululemon returns policy here.

As soon as the store has registered your cancellation or your return, the refund will be processed within 5-7 business days.

You can find out more about Klarna’s Services Terms, Purchase Payment Agreement, and Privacy Policy (not to mention a list of FAQS) on their website.

If you have any questions about your account, you can contact Klarna’s customer service agents directly. 

lululemon athletica UK Ltd acts as an introducer and not a lender of unregulated credit products provided exclusively by Klarna Bank AB (publ). Credit is only available to permanent UK residents aged 18+, subject to status, terms and conditions apply. Please note that the following products are not regulated by the FCA: Pay in 30 days and Pay in 3 installments.

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