Gift Cards

Yes. You can purchase physical gift cards in store and e-gift Cards online. They can be redeemed in-store or online and should be treated like cash as they cannot be replaced. Gift cards and e-gift cards are final sale. 

E-gift cards can only be purchased online and are delivered via email. They can be redeemed in-store or online, just like a physical card. Unfortunately, our gift cards cannot be redeemed in the following locations: Qatar, Bahrain, Oman, Kuwait, UAE.

You can check your gift card balance by selecting 'Redeem a gift card' above the payment options at the checkout.  


Enter and apply your gift card number and pin to reveal your balance.  

 

Your gift card balance won't be redeemed until you place your order so you can remove your gift card and continue shopping. 

 

Alternatively, you can check the balance of your gift card in store too. Regarding the transaction history, you can reach out to the GEC for us to look into this. 



You can redeem your gift card both online and in-store. Gift cards are not accepted in concession stores (shop-in-shops) such as Harrods, Selfridges, Le Bon Marché and or Brown Thomas, or with our wholesale partners.

Unfortunately, our gift cards cannot be redeemed in the following locations: Qatar, Bahrain, Oman, Kuwait, UAE. Note that gift cards purchased in China Mainland, Mexico, Dubai or Qatar can only be redeemed in the same location of purchase.

The payment is done at the billing stage. Follow these steps to redeem your gift card: 

1) Fill in your contact and shipping information and select your shipment method. 

2) Continue to Billing. 

3) Select your payment method. Gift Card can be found above the list of payment options. 

4. Enter the gift card number and pin to check your balance and redeem the balance. 

4) Review Order.  

5) Finally, tick the Terms and Conditions box and ‘submit order’ to place your order. 



Please note that you can redeem up to two gift cards per order plus one credit card. 



At the moment, gift card payments cannot be combined with PayPal. However, you can combine one with a credit card or another gift card. 


Please note that you can redeem up to two gift cards per order plus one credit card. 



We can’t replace them if they’re lost, stolen, destroyed, or used without your permission. So, hold on to them tight! Gift cards should be treated like cash.


If you initially used a gift card to place an order but need to return it, you will be refunded onto a new gift card which you will receive once the return is processed. 

If your order was placed with both a gift card and credit card, the refund method will depend on the refund value and the amount initially covered by each payment method used.

Our gift cards are good to use in-store or online; they also never expire or depreciate and are final sale. They're treated like cash, which means if they're lost or stolen, we cannot replace them.




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