Latest COVID-19 Information
We understand our guests may have questions about their experience with lululemon as we navigate the COVID-19 coronavirus pandemic. We will keep this section on our website updated frequently with the latest developments. If you have a question that isn’t answered below, please contact our Guest Education Centre here.
Following the latest government guidelines, our stores in England and some stores in Scotland are temporarily closed to help protect our people and community.
For more details including updated opening hours, check the store locator.
Information last updated: 19/11/2020
Why did you close your stores?
All of us at lululemon continue to play close attention to the coronavirus, and its potential impact on our teammates, friends and families across the globe. To comply with local authority regulations and ensure the safety and well-being of our communities, we have temporarily closed all of our stores in England and some stores in Scotland. We are grateful for your support as we navigate these uncertain times together.
When will your stores reopen?
All timing decisions are made with the safety of our people and guests top of mind, while taking into account guidance from local government and health authorities. The current guidance from the UK Government is that stores will be able to re-open on 2 December 2020, and in Scotland from 11 December 2020. We will continue to monitor and adjust the timing as needed to ensure the well-being of our communities
What safety measures are in place to protect lululemon employees and guests?
For everyone’s health and safety, please help us follow government guidance by:
- Returning another time if you don’t feel well or you’ve been asked, or are required, to quarantine for any reason.
- Our teams will be wearing masks in store and require you to do the same.
- Staying 2 metres apart (hint: the length of a yoga mat).
- Making cashless payments only.
- Using hand sanitiser when you enter.
- Some of our UK stores will be offering hemming services. Please check with your local store.
- In the stores that are offering hemming, we will only be offering straight hemming which is a simple ‘cut, fold, sew’ process. This means we will offer hemming on products that do not have special or technical features incorporated within their design (e.g. mesh, zippers, etc.).
- This is to maintain physical distancing in our stores as well as support our hemming vendors who are not operating in the same capacity as pre-COVID.
- Fitting rooms are now open and available for use.
In addition, we have introduced increased cleaning and hygiene protocols.
We are grateful to all of our guests for doing their part to keep our community safe.
When will community classes and events be available again?
All of us at lululemon continue to pay close attention to the changing landscape and impact that Covid-19 is having on our communities across the globe.
With the safety of our guests, ambassadors and team as our number one priority, we have made the difficult decision that all IRL (in real events) will be paused until 2021.
We apologise for any inconvenience caused and appreciate your understanding that the health of our community always comes first.
We are committed to finding other ways to bring transformational experiences to our communities and we will keep you informed with updates in due course. In the meantime, we invite you to explore our online hub of at home yoga practices, meditations, and more and hope to see you at future events. Explore our online resources here.
Can I still shop online?
You sure can. Check our website for weekly product drops and our usual free standard shipping.
Can I use my in-store R+D Discount Online?
At this time, the discount is available in-store only. Can't make It to store? Call your nearest store to place an over the phone sale to access your discount. Store locator.
Are you able to access my in-store purchase history?
Only stores have access to in-store purchase history at this time.
Will my order be delayed?
Please allow up to 2-3 business days for your order to dispatch and an additional 3-5 business days for shipping and allow 5-7 business days for returns to be processed once they arrive at our warehouse.
If you’ve already submitted an inquiry to our GEC to find out more information, sit tight—our team will get back to you with an update as soon as possible.
We appreciate your patience during this time, as we continue to support and prioritise the wellbeing and safety of our team.
Is there any risk to shopping online?
We’re following guidance issued by health authorities in regard to our people and business. The WHO has confirmed it is safe to receive packages from anywhere in the world, including an area where a coronavirus outbreak has been identified. See more info from the WHO here.
I cannot access my delivery point, can I cancel my order?
If your order was placed less than 1 hour ago, you can cancel your order in your 'Account' or if checked out as 'Guest' by putting in your order ID and email address used to place order. If your order was placed over 1 hour ago or has been dispatched and is in transit, we are unable to process the cancellation. The order will be returned to sender after three failed delivery attempts and your full order value will be refunded to your original method of payment. Please keep an eye on your tracking to follow the progress of your parcel. Please allow 5-7 business days for processing once the order has been returned to us and 3-10 business days for the money to show in your account.
I cannot access my delivery point, can I change my address?
UPS is unable to update the delivery unless there has already been a failed delivery attempt. UPS address updates will only work when the shipping address is incorrect, incomplete or the guest is not available to receive it. Please contact our Guest Education Centre here.
Or you can create a log In with UPS to request your own address update.
Can I return my online order?
Yes. For online orders, our returns service is running as normal. Set up a return here. Orders placed between November 2nd and December 25th can be returned up until January 24th.
For online orders, if you’d like to exchange your gear, you can do so in our stores only. We will not be able to initiate any exchanges from our Distribution Centre.
How can I return items that I bought in store?
For store orders, if you’d like to exchange your gear, you can wait until our doors reopen. If your gear was purchased on or after 30 days before the date of temporary closure, you’ll be able to return or exchange it up to 30 days after your local store opens again. Timing may vary store by store—we continue to monitor the current situation and do what's best for our educators and guests. If you would like to post your order back to us please contact our Guest Education Centre here and we will be happy to help.
I dropped my gear off at your store for hemming and cannot get to store anymore, how will I get it?
If you’re no longer able to get to the store where you dropped off your gear, not to worry—the store would be more than happy to ship it to you. Please reach out to your local store directly, visit the Store Locator for more Information.
My question hasn’t been answered, who can I contact?
Above all, we are here to support you. If we haven’t answered your question above please get in touch with our Guest Education Centre here. Please note, our Educators are currently working remotely so response times may be longer than usual.
Be kind, move your bodies, and let’s take care of each other.