Latest COVID-19 Information
We understand our guests may have questions about their experience with lululemon as we navigate the COVID-19 coronavirus pandemic. We will keep this section on our website updated frequently with the latest developments. If you have a question that isn’t answered below, please contact our Guest Education Centre here.
Our Latest COVID-19 Updates: in line with the latest government guidelines, all of our stores are now temporarily closed until further notice.
Information last updated: 05/01/2021
How can I return items that I bought in store?
For store orders, if you’d like to exchange or return your gear, you can wait until our doors reopen. If your gear was purchased in the 30 days before the date of temporary closure, you’ll be able to return or exchange it up to 30 days after your local store opens again. Timing may vary store by store—we continue to monitor the current situation and do what's best for our educators and guests. If you would like to post your order back to us, please contact our Guest Education Centre here and we will be happy to help.
Can I still shop online?
You sure can. Check our website for weekly product drops and our usual free standard shipping.
Will my order be delayed?
Due to the Brexit transition agreement between the UK and EU ending on 31 December 2020, delivery may currently take longer than usual. Please allow additional time to receive your order, you can track its progress once shipped.
Our Distribution Centre is located in the Netherlands and there may be increased transit times between the EU and the UK throughout January 2020, find out more here.
If you’ve already submitted an inquiry to our GEC to find out more information, sit tight—our team will get back to you with an update as soon as possible.
Can I return my online order?
Yes. For online orders, our returns service is running as normal. Set up a return here. Orders placed between November 2nd and December 25th can be returned up until January 24th.
We are not able to initiate any exchanges from our Distribution Centre.
See our complete return and refund information here.
Is there any risk to shopping online?
We’re following guidance issued by health authorities in regard to our people and business. The WHO has confirmed it is safe to receive packages from anywhere in the world, including an area where a coronavirus outbreak has been identified. See more info from the WHO here.
I cannot access my delivery point, can I cancel my order?
If your order was placed less than 1 hour ago, you can cancel your order in your 'Account' or if checked out as 'Guest' by putting in your order ID and email address used to place order. If your order was placed over 1 hour ago or has been dispatched and is in transit, we are unable to process the cancellation. The order will be returned to sender after three failed delivery attempts and your full order value will be refunded to your original method of payment. Please keep an eye on your tracking to follow the progress of your parcel. Please allow 5-7 business days for processing once the order has been returned to us and 3-10 business days for the money to show in your account.
I cannot access my delivery point, can I change my address?
UPS is unable to update the delivery unless there has already been a failed delivery attempt. UPS address updates will only work when the shipping address is incorrect, incomplete or the guest is not available to receive it. Please contact our Guest Education Centre here.
Or you can create a log In with UPS to request your own address update.
Can I use my in-store R+D Discount Online?
At this time, the discount is available in-store only. Can't make It to store? Call your nearest store to place an over the phone sale to access your discount. Store locator.
Are you able to access my in-store purchase history?
Only stores have access to in-store purchase history at this time.
When will community classes and events be available again?
All of us at lululemon continue to pay close attention to the changing landscape and impact that Covid-19 is having on our communities across the globe.
With the safety of our guests, ambassadors and team as our number one priority, we have made the difficult decision that all IRL (in real events) will be paused until further notice.
We apologise for any inconvenience caused and appreciate your understanding that the health of our community always comes first.
We are committed to finding other ways to bring transformational experiences to our communities and we will keep you informed with updates in due course. In the meantime, we invite you to explore our online hub of at home yoga practices, meditations, and more and hope to see you at future events. Explore our online resources here.
My question hasn’t been answered, who can I contact?
Above all, we are here to support you. If we haven’t answered your question above please get in touch with our Guest Education Centre here. Please note, our Educators are currently working remotely so response times may be longer than usual.
Be kind, move your bodies, and let’s take care of each other.